Experience

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  Revance Therapeutics, Inc.

  • United States
  • Biotechnology Research
  • 700 & Above Employee

  • Associate Director, Managed Services

    • Jan 2020 - Present

    • Oversee the management and development of services used and provided by the IT organization to meet business needs.• Oversee budgets and expenses of the IT organization, including reviewing, tracking, and reporting of spend trends and actuals vs budget to IT leadership and FP&A.• Lead annual budget planning for the IT organization, including preparation, review and consolidation of business plans and budgets.• Develop and manage strategic vendor and partnership relationships.• Manage and maintain IT organization’s vendor’s and service’s contracts and agreements.• Regularly review IT costs and cost structures for IT services and products so that the financial implications of IT projects and activities are properly communicated to leadership.• Work with the IT organization to develop and manage the offered services to the company, including development of ITSM service catalogs, self service capabilities, and knowledge management.• Work closely with ITSM platforms to leverage tools and functionality to improve and enhance IT organization’s service offerings to the company to meet business needs.• Identify and drive opportunities for automation and efficiencies to operational processes.• Participate in continuous improvement of the IT organization to improve efficient, service delivery and information management.

  • Senior Manager, IT Support Services

    • Mar 2018 - Jan 2020

    • Established high functioning lean IT team to quickly respond to internal and external IT help support requests.• Restructure Help Desk improving customer service while solving complex problems. • Project manager for roll out of new Cisco Teams (formally Spark) telephone system to entire company. Replacing 350 phones with no downtime.• Provided Tier 2 and 3 end-user support for 230+ corporate users.• Writing and maintaining documentation of IT procedures, scripts, build manuals and SOPs Maintaining Help Desk / IT Management System of incidents, service requests, problem management, configuration management, inventory, software and licenses.• Implemented and maintain inventory of IT assets, software, licenses, and support documents.

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  Horizon Pharma plc

  • Sr. Manager, Information Technology

    • Oct 2016 - Feb 2018

    Raptor Pharmaceuticals acquired by Horizon Pharma plc.

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  Raptor Pharmaceuticals

  • Sr. Manager, Information Technology

    • Jan 2016 - Oct 2016

    • Achieved promotion to Sr. Manager from Manager in Jan. 2016.• Established high functioning lean IT team to quickly respond to internal and external IT help support requests in Global IT environment.• Lead Project Manager responsible for opening two new buildings in Utrecht Netherlands (2014) and Brisbane California (2016).• Identified compliance, regulatory, security gaps and architectural concerns with both internal development and third party packages that significantly eliminated risk and in several situations brought key cross company initiatives into regulatory compliance.• Provided Tier 2 and 3 end-user support for 250+ corporate users globally.• Successfully deliver IT services to the Raptor user base (globally & locally). • Implemented and maintain inventory of IT assets, software, licenses, and support documents.• Writing and maintaining documentation of IT procedures, scripts, build manuals and SOPs Maintaining Help Desk / IT Management System of incidents, service requests, problem management, configuration management, inventory, software and licenses.

  • Manager Information Technology

    • Apr 2014 - Jan 2016

    Responsible for delivering IT services to the Raptor user base (globally & locally); responding to technical issues and providing support for user queries, computers, printers, servers, peripherals, A V equipment, projects, technology devices; network support and resolving connectivity issues with security, VPN, mobile, remote access; deploying, installing and performing maintenance and recovery on desktops, laptops and mobile devices; completing technical & administrative tasks on IT projects; installing and configuring desktops and laptops; maintaining inventory of IT assets, software, licenses, and documents; writing and maintaining documentation of IT procedures, scripts, build manuals and SOPs; maintaining Help Desk / IT Management System of incidents, service requests, problem management, configuration management, inventory, software and licenses; and configuring of telephony settings and services, cabling, phone sets, user accounts, and monitoring.

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  The Buck Institute

  • Novato, CA

  • Help Desk Coodinator

    • Dec 2011 - Apr 2014
    • Novato, CA

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  ConnectionsIT

  • IT Manager

    • Feb 2010 - Dec 2011

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  The ARM Group

  • Help Desk Manager

    • Apr 2009 - Apr 2010

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  Carl Zeiss Vision

  • Network Administrator

    • Sep 2006 - Apr 2009