Experience

• 

  Amnet

  • Director of Operations

    • Oct 2023 - Present

• 

  Ntiva/Navakai

  • Colorado Springs, Colorado Area

  • Project Services Manager

    • Jan 2022 - Aug 2023
    • Colorado Springs, Colorado Area

    • Management of engineering team of 5 (Project Management, Engineering, and Inside Sales)o Manage Project and Inside Saleso Management of project design and quotingo Performance Coaching/Trainingo Department Visiono Budgetso Interviewing/Hiring o Department KPI development and monitoringo Process Implementation

• 

  Simpleworks

  • United States

  • Service Desk Manager

    • Apr 2021 - Jan 2022
    • United States

    • Management of support team of 7 memberso Management of customer service and technical teamo Performance Coaching/Trainingo Development and implementation of new support processes o Interviewing/Hiring o Department KPI development and monitoring

• 

  Navakai, Inc.

  • Colorado Springs, Colorado Area

  • Project Services Manager

    • Sep 2019 - Apr 2021
    • Colorado Springs, Colorado Area

    • Management of engineering team of 5 (Project Management, Engineering, and Inside Sales)o Manage Project and Inside Saleso Management of project design and quotingo Performance Coaching/Trainingo Department Visiono Budgetso Interviewing/Hiring o Department KPI development and monitoringo Process Implementation

• 

  Navakai, Inc., an Ntiva Company

  • Support Services Manager

    • Jul 2018 - Sep 2019

    • Management of support team of 7 memberso Management of customer service and technical teamo Performance Coaching/Trainingo Development and implementation of new support processes o Interviewing/Hiring o Department KPI development and monitoring

• 

  Navakai, Inc.

  • Colorado Springs, Colorado, United States

  • Systems Administrator I

    • May 2016 - Jul 2018
    • Colorado Springs, Colorado, United States

• 

  dpiX

  • Colorado Springs, Colorado Area

  • Test Lead

    • Mar 2015 - May 2016
    • Colorado Springs, Colorado Area

    • Test shift lead with responsibility for 4-5 operatorso Operator work assignmentso Production work assignmentso Training scheduling• Certified in all testing and laser functions

• 

  Diamond Wire Material Technologies

  • Colorado Springs, Colorado Area

  • Process Engineering Technician

    • Feb 2014 - Mar 2015
    • Colorado Springs, Colorado Area

    • Certified in all plating and winding process areas o Work with wire technicians to ensure correct tool setup o Coordinate line maintenance repairs for items found during preflight checks o Assist process group with scheduling for R&D packets o Review post run data for passing process limits and correct run length• Checks of chemical measurements for SPC controls• Daily measurement of RO systems for pH and TDS• Worked with project engineers to initiated chip analysis inspection procedure and participated in initial rollout. Created SOP for process and trained additional personnel to assist with project.• Certified for internal ISO 9001 audit team and participated in internal audits to prepare for external auditor.• Assist engineering group with data collection as requested

• 

  Atmel Corporation

  • Colorado Springs, Colorado Area

  • Yield Engineering Technician

    • Aug 2004 - Feb 2014
    • Colorado Springs, Colorado Area

    • Responsible for e-test, sort, disposition, and yield improvement for 35.5K and 56.8K microcontroller product lineso Test program qualification for product lineso Process change approvalso Process flow and route documentationo Disposition of electrical test and sort failureso Investigate yield scrap issueso Monthly/Quarterly CPK analysis• Sustaining support for all product lines• Principal project technician for yield enhancement group

• 

  Telcom Consulting Associates

  • Colorado Springs, Colorado Area

  • IT Administrator

    • Oct 2001 - Aug 2004
    • Colorado Springs, Colorado Area

    • IS administrator for 30 person office• 99+% uptime for all IS related equipment• Completion of office inventory and database of all office items• Implementation and management of disaster recovery plan• Telephone system maintenance

• 

  M/A-Com

  • Colorado Springs, Colorado Area

  • PCM Test Technician/ Data Communications Technician

    • Aug 1996 - Jul 2001
    • Colorado Springs, Colorado Area

    PCM Test Technician • Maintained >98% uptime in PCM test• Supported ISO-specification development for ISO-9001 certification.• Repairs to Keithley S900 and Electroglas 2001X systems• Maintenance of Access test result databases• Updates to Visual Basic test code and data summary software code• Training of test operators• Procedure development and managementData Communications Technician• MIS support for 100 person IC manufacturing facility• Successfully brought online Oracle database to manage entire fab operations.• Key member of team to develop/deploy fully paperless shop floor control system• Put in place disaster recovery plan to maintain high uptime 24/7 operation of MIS equipment• Network and phone system maintenance and repairs

• 

  Cray Computer Corporation

  • Colorado Springs, Colorado Area

  • PCM Test Technician

    • Sep 1991 - Mar 1996
    • Colorado Springs, Colorado Area

    • PCM testing of in process and completed production wafers• Development of procedures for electrical test area• Training of production operators• QA inspection of completed product