Experience

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  Bank of America

  • Gateway Center / Charlotte,NC

  • IT Operations/ATM/Tier 2

    • Nov 2015 - Present
    • Gateway Center / Charlotte,NC

    BOA support for ATM network, Tier 2 level for ATM network,Base24 ,Gasper, NCR,Diebold and Hyusong atm machines, BOA client and end-user support

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  The Budd Group

  • Charlotte, North Carolina Area

  • Supervisor

    • Apr 2015 - Nov 2015
    • Charlotte, North Carolina Area
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  UPS

  • Charlotte, North Carolina Area

  • UPS

    • Nov 2014 - Jan 2015
    • Charlotte, North Carolina Area
• 

  TruGreen

  • Mooreseville

  • Crew Member

    • Aug 2014 - Oct 2014
    • Mooreseville
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  Habitat for Humanity ReStore

  • Charlotte, North Carolina Area

  • Asst. Store Mgr

    • Jul 2012 - Mar 2014
    • Charlotte, North Carolina Area

    Assistant Store Manager; Day-to-day retail store operations, Cabinets, floor tile, doors, windows, lighting, furniture and construction materials. Constant interaction with customers. Building on-going relationships with customers. All in an effort to generate funds to build affordable housing fo...

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  Habitat for Humanity

  • Charlotte,NC

  • Project Team Lead/Coordinator Recycle Project

    • Jun 2010 - Jul 2012
    • Charlotte,NC

    • Lead and coordinate task for volunteer groups and other organizations in an effort to generate funds to help with the overall mission of Habitat For Humanity • Interact with all levels of management to accommodate volunteers schedules and the tasks that need to be completed in the designat...

• 

  EDS Corp

  • Telecom Analyst / Coordinator

    • Sep 2005 - Feb 2009

    Liaison between onsite client and EDS Telephony Team , MAC coordinator , Phone Inventory Coordinator Assist with implementation of VOIP migration of over 800 stations in the US and Canada for customer. Troubleshoot Service Center voice tickets for GM Onstar client MAC coordinator for agent...

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  SBC/Ameritech

  • Senior Field Service Tech/ Team Lead / Coordinator

    • Jul 1997 - Sep 2005

    Coordinate special projects and services from provider to customer. Scheduled staffing and special projects for the IBM site. Supervised/lead and hired 6-8 personnel for a site of over 1800 persons.

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  Mastec-Comtec

  • Team Lead

    • Aug 1995 - Jul 1997

    Onsite supervisor for 6-8 persons for IBM Charlotte/ MAC voice and data site.Liaison between IBM, Facilities Operations management, Vendors and Contractors. Responsible for over 2,500 persons including scheduling workload and overseeing day-to-day activities.

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  IBM Corporation

  • Senior Systems Procedures Analyst

    • Apr 1982 - Aug 1995

    IBM Mainframe hardware installs, DASD management, fiber optic, Racf Security. Department Sports events coordinator, Softball and Basketball coach. Over 14 years experience in scheduling maintenance and security for an IBM mainframe system. Coordinate with System Programmer and User community ...