Bio
Experience
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Technical Coordinator
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Jul 2012 - Present
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Technical Advisor
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May 2009 - Sep 2011
Responsible for independently providing technical support, direction and training to Verizon Wireless staff across Metro Detroit and surrounding areas. Coordinated with Verizon Staff and upper management in an effort to reduce product returns and increases sales and customer satisfaction. Duties ...
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Verizon Wireless-Flextronics RTS
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Southfield, MI
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Sr. Technical Service Mentor
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Apr 1999 - May 2009
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Southfield, MI
Coordinated a group of professionals responsible for all aspects of cellular sales and service including sales, cellular phone installation, firmware updates, programming, troubleshooting and level three repairs. Duties of which include training of current and new hire employees, inventory, shipp...
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Lead Installer
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Nov 1995 - May 1999
Supervised a team of professionals responsible for the installation and stock management of mobile technologies including security systems cellular phones, and various audio equipment components. Coordinated with customers for the installation and delivery of custom audio video and security systems.
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Education
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WLCS
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