Experience

• 

  Zixi

  • API/SDK Learning Specialist

    • Aug 2023 - Present

    I enjoy helping customers navigate the company APIs and SDKs by creating documentation, references, and training resources.

• 

  Brightcove

  • Staff Learning Specialist

    • Feb 2015 - Jul 2023

    As a Learning Specialist, I create education material to help users understand and implement the latest features around cloud-based solutions for video content. This is a fun position, as it allows me to test the latest technology in browsers and on mobile devices. I enjoy helping customers solve issues for their specific needs. We provide a variety of education resources, including step-by-step tutorials, code samples, references, focused learning videos and instructor-led online training.

• 

  Trilemetry, Inc

  • Software Developer/ Technical Writer

    • Aug 2007 - Jan 2015

    Trilemetry is a development and education firm practicing an audience-centered approach to the creation of software and content. I enjoy creating rich internet web applications and developing educational materials for technical audiences. The training material we create, allows us to use and test some of the latest technologies such as using a touch app for tablets to build wireframes and using Flex to build cross-platform mobile apps.

• 

  Coldwell Banker Residential Brokerage

  • Realtor

    • Jan 2003 - Jun 2009

    Utilized communication and coordination skills to successfully help clients with their Real Estate transactions.

• 

  IBM (on contract with AiC)

  • Software Engineer

    • Sep 1989 - Aug 2002

    Maintained the Software Inventory Mgmt System, and then converted it from a Legacy system written in PL/I DB2 to Java DB2, as well as SAP. My duties included Systems Analysis, Design, Code, Test, and Implementation. Much of the requirements gathering included direct interaction with teams in the UK, Denmark, Japan, and Australia.