Experience

• 

  Northwestern Ontario Innovation Centre

  • Canada
  • Non-profit Organizations
  • 1 - 100 Employee

  • Executive Director

    • Jun 2023 - Present

  • Director of Information and Communication Technology

    • Nov 2019 - Jun 2023

    - Initiate and champion ICT projects, broadband and cellular, in Northwestern Ontario- Support communities and public sector stakeholders as they look to enhance connectivity in the region by leading each project phase including: research and problem/solution definition, vendor selection, funding application, project management, and celebrating successes.- Lead technology adoption grant programs for the region- Support Northwestern Ontario Innovation Centre clients, acting as SME for business technologies

• 

  Retalon

  • Canada
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Director, Consulting

    • Jan 2021 - Present

    Lead consultant on various professional services engagements and initiatives

  • Director, Professional Services

    • Nov 2016 - Jan 2021

    - Support clients' growth through Professional Services engagements- Manage client requests, product development and resource deployment plans- Develop professional service team members- Ensure support levels exceed SLA standards- Responsible for client satisfaction and retention- Ensure clients are maximizing ROI as a result of Retalon solution

  • Manager, Professional Services

    • Nov 2014 - Nov 2016

    - Lead solution implementation business team through discovery, development, integration, testing, UAT, training and go-live - Lead all projects related to existing clients including: solution enhancements, new product requests, annual system maintenance, new integration needs- Partner with Sales Lead on new client acquisition- Develop and lead pre-sales solution demo- Manage client requests and incorporate into solution during RFP process- Create client specific training documentation and user guides- Retail planning subject matter expert for all inquiries, presentations, trade shows and client support

• 

  Holt Renfrew

  • Planning Manager

    • May 2014 - Nov 2014

    - Led the womenswear planning management team (Designer, Intimates, Contemporary, Branded, Private Label) in all areas related to inventory management, seasonal planning, in-season forecasting and executive reporting

  • Manager, Merchandise Planning Systems

    • Apr 2013 - May 2014

    - Planning Lead on merchandising and planning solution team tasked with conceptualizing, designing and implementing a new computer application for managing the entire product life-cycle including: financial planning, merchandise planning, assortment planning, initial and secondary allocations, forecasting and in-season planning, product exits and automatic replenishment- Led planning team in RFP process, vendor scorecard analysis and vendor selection- Designed future-state workflows and business processes while acting as subject matter expert for planning theory and financial modelling - Facilitated cross-functional workshops and ongoing design meetings to solve issues identified via gap analysis- Led UAT process and employee training- Conducted tailored walkthroughs with executive team to keep them up-to-date regarding new business processes and alerting them to negative impacts. - Supported conversion to cost method of accounting and conceptualization of new business intelligence solution

  • Planning Manager

    • Apr 2012 - Apr 2013

    - Led the accessories planning management team (Leathergoods, Women's Footwear, Soft Accessories, Jewellery and Watches, Private Label) in all areas related to inventory management, seasonal planning, in-season forecasting and executive reporting- Successfully managed a large restructure of the planning team to achieve a greater partnership with merchants, focusing on relationship building, inventory management and profitability

  • Divisional Planning Manager

    • Sep 2010 - Apr 2012

  • Planning Analyst

    • Sep 2009 - Sep 2010

  • Buying Office Coordinator

    • Apr 2009 - Sep 2009

  • Merchandise Administration Coordinator

    • Oct 2008 - Apr 2009