Experience

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  Duncan Solutions

  • Fishers, Indiana, United States

  • Senior Manager Product Engineering

    • Dec 2019 - Present
    • Fishers, Indiana, United States

    Leader and contributor to organizational change initiatives that includes agile transformation as well as defining new processes and procedures to increase IT productivity. Created and incorporated a new team of business analysts. Responsible for stabilizing and managing an existing production control team while also managing mangers for two additional teams. Effectively collaborates with all levels of organization (SVP to entry level) including business operational and back-office support areas and cross-functional IT teams such as infrastructure and database to develop and implement product roadmaps and solutions through bi-weekly sprints. Steward, mentor, and trainer of change management, development best practices, and methodologies including Agile.

• 

  Navient

  • United States
  • Financial Services
  • 700 & Above Employee

  • Senior Manager Product Engineering

    • Sep 2015 - Dec 2019

    Leader to team of ETL application developers and analysts supporting debt collection for two Navient subsidiary companies - General Revenue Corp & Pioneer Credit Recovery. Responsible for all aspects of IT-owned production processes and on-boarding of new clients to the collection’s platform. Over 3,500 inbound and outbound files processed per week containing information such as new account placements, payments, demographics, and account balance reconciliation data.

  • Manager Application Development

    • Dec 2012 - Sep 2015

    Note: Sallie Mae created a new company called Navient in 2014.Led team of ETL application developers to re-platform two Navient subsidiary companies from different third-party platforms to a common new third-party platform. Oversaw design, development, integration and implementation of custom solutions and configurable vendor processes within third party platform. Established and managed relationships with third party vendors, customers, and clients.

• 

  Sallie Mae

  • United States
  • Financial Services
  • 700 & Above Employee

  • Manager Application Development

    • Jun 2008 - Dec 2012

    Managed team consisting of 10 to 15 analysts and developers to implement new development projects for Private Credit Collections Call Center collecting on delinquent accounts. Prepared estimates and capacity plans and allocated resources for projects. Reviewed and created SDLC deliverable documentation. Mentored local and distributed staff on SDLC processes. Enforced regulatory, compliance, and audit standards and controls. Performed project reviews to assess performance, risks, and opportunities for improvement.

  • Systems Analyst, Application Development

    • Mar 2005 - Jun 2008

    Integrated third party application used by 800+ collection agents at multiple sites with in-house custom processes including web-services and batch cycles. Led design sessions with stakeholders to gather system requirements. On-site business process observation and evaluation to recommend process improvements. Primary stakeholder in Enterprise level initiative to consolidate customer demographics from multiple legacy and open systems into one common data warehouse.

  • Multiple Programmer/Analyst Positions (ranging from Senior level to Programmer Analyst I

    • Jun 1999 - Mar 2005

    Created business and technical design documentation including use cases. Coded solutions in C#, Visual Basic, PowerBuilder, SQL, and COBOL. Conducted code reviews with on-shore and off-shore staff.

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  Compaq

  • Houston, Texas Area

  • Intern

    • Jun 1998 - Aug 1998
    • Houston, Texas Area

    Created and executed test plans for Compaq Insight Manager product.