Experience

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  Teamlogicit

  • Technical Support Specialist

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  TeamLogic IT of North Baltimore

  • Baltimore, Maryland Area

  • Technical Support Specialist

    • Jan 2019 - Present
    • Baltimore, Maryland Area

    TeamLogic IT of Baltimore, Maryland is an information technology services business. We are part of a nationwide network of more than 120 locally-owned businesses providing comprehensive IT services to small- and medium-sized businesses. TeamLogic IT is a recognized Managed Services leader, ranked #36 on the annual MSP Mentor list of the Top 501 worldwide company rankings of progressive managed IT services providers. We offer a broad range of technology services including but not limited to networking, security, backup, data and email services, as well as computer hardware and software support in addition to a variety of consultation and preventative maintenance services.

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  GoGeekGo Enterprises

  • New Freedom, PA

  • Project Manager / IT Consulting

    • Jan 2008 - Nov 2018
    • New Freedom, PA

    - Provide independent IT consulting services to small business clients- IT Project Manager for clients with developing/planning/support of short/long term IT projects- Provide on-call and day-to-day operational support for clients data/voice/network infrastructure- Provide clients with IT budgets, hardware/software asset tracking, and software license compliance- Install/Upgrade/Maintain Windows servers/clients, patch management and OS migrations

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  Quality Business Solutions

  • Baltimore, MD

  • IT Technician

    • Jul 2016 - Jan 2018
    • Baltimore, MD

    - Migrating clients to Office 365, Hosted Exchange Services- Provided Managed Support Services to clients, using ConnectWise/Labtech- Provided Offsite Backup Services using Storage Guardian for our clients- Managed the Veeam Backup for our VMware Servers, utilizing QNAP NAS and Azure Storage

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  Byte Right Support Inc.

  • Baltimore, Maryland Area

  • Senior Network Engineer

    • Dec 2011 - Aug 2015
    • Baltimore, Maryland Area

    -On-Site IT Manager for multiple clients, providing all aspects of project implementation/support-Provide Existing Infrastructure support and design/implementation of upgrades, including preparation of budgeting for such upgrades/conversions -Provide Disaster Recovery Review and Plans for Small Business Clients-Responsible for the network security via Sonicwall, Spam, Endpoint Security, OS patches-Establishing Site to Site VPN links for remote office access and link VOIP systems-Design clients a standard desktop, applications, including printers to reducing the number of support requests for one-off applications. Migrate clients to Office 365/Hosted Exchange

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  Global Broadband Services

  • York, Pennsylvania Area

  • Project Engineer / Wireless Networking Operations

    • Oct 2009 - Feb 2010
    • York, Pennsylvania Area

    - Project Manager for Infrastructure support, design and implementation- Wireless/Network Technical Sales Engineer- Manage client installations from concept to implementation

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  Ecore International

  • Lancaster, Pennsylvania Area

  • Sr. Network Engineer

    • 2008 - 2009
    • Lancaster, Pennsylvania Area

    - Implemented the design/installation VMware for new ERP Application- Migrate existing application servers to Virtual servers, reducing maintenance and operating expenses- Monitor/Administer support for the LAN/WAN, Remote Sites, cabling/switches/routers and wireless devices- Review project proposals; establish goals, schedule, ROI and vendor/staff requirements. - Responsible for the network security, while meeting company requirements. Supported for Cisco firewalls, Proxy server, Web Encryption/SSL Certificates - Supported the SAN (iSCSI) storage devices and directly attached storage devices. - Standardized the desktop environment, applications, support tools and workstation imaging.- Reduced operational costs through standardization/elimination of redundant hardware/supplies, software licensing, renewal/upgrades, warranty and utilize 3rd party vendors where appropriate.- Coordinate IT Support between Subsidiaries/Remote Sites, Divisions and end-users - Monitor/Support legacy file servers, security, backups and other day-to-day operational tasks. - Provided 24x7 on-call support and coordinate service with 3rd party vendors.- Develop in-house training sessions for the staff, including Office applications, along with company wide applications to maximize staff skills along with network/computing resources. - Analyze server requirements, network performance, testing and deployment of completed applications

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  Systems & More Corp.

  • Baltimore, Maryland Area

  • Sr. Network Engineer / Project Manager

    • 2000 - 2008
    • Baltimore, Maryland Area

    - Provide on-call and day-to-day operational support for clients data/voice/network infrastructure- Assist clients with the evaluation of IT hardware/software; provide recommendations followed by procurement and implementation. - Migrate clients Pop Mail to Exchange Server/OWA improving service, performance and availability. - Install/Upgrade/Maintain Windows servers for clients of various sizes- Project manager leading staff with the development/planning/support of short/long term projects- Design, host and maintain client websites- Reduce costs through asset tracking, software compliance/license and planning future IT projectsSystems & More Corp. is a York, PA based computer dealer/consulting company. They serve a variety small business clients in the Baltimore/Washington area.

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  Black & Decker

  • Towson, Maryland

  • Sr. Network Engineer

    • 1994 - 2000
    • Towson, Maryland

    - Responsible for the installation, maintenance, upgrading of the Windows Servers- Provided remote support for offices, distribution centers and manufacturing sites throughout North America- Provided technical support/training to both internal/remote site IT support staff- Project leader for new applications/testing/pilot groups and create documentation/training for 1500 user base

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  ROW Sciences

  • Rockville, Maryland

  • Systems Analyst

    • 1993 - 1994
    • Rockville, Maryland

    - Support the relocation of the US Army Corp. of Engineers (1200 nodes/devices/users) to a new building- Relocated their data center, while updating their IT infrastructure for both voice and data- Installed/replaced hubs, switches, gateway’s including their network backbone- Transition existing RS232 serial network to Ethernet providing support both TCP/IP/IPX/SPX- Upgrade existing application servers to new file servers.- Integrated/Upgraded single workstation applications to network/shared or multi-user applications.- Provided support, training and assistance to the Army Corp. of Engineers IT staff- Integrate UNIX hosts with Windows workstations to facilitate the sharing of resourcesROW provided IT Support Services to various Federal government agencies in Washington, DC, Virginia and Maryland.

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  Bank of America / Nations Bank / MNC Financial

  • Baltimore, Maryland Area

  • Systems Analyst

    • 1989 - 1993
    • Baltimore, Maryland Area

    Bank of America / Nations Bank / Maryland National Bank - Baltimore, Maryland- Support the Corporate Controller/Finance division and Subsidiaries. - Provide design/operation for the Financial Reporting System (Micro Control/Hyperion)- Develop financial reports for the SEC/FDIC/Shareholders (Financial Statements Monthly/Quarterly/10K/Annual)- Integrate/Support Finance Divisions e-mail system into the Corporate wide e-mail system- Liaison for Finance/Corporate IT, while maintaining Standards for their unique business requirements