Experience

• 

  Kwik Goal Ltd

  • Quakertown, PA

  • Shipping Coordinator

    • May 2015 - Present
    • Quakertown, PA

• 

  The Bon-Ton Stores, Inc.

  • Quakertown, PA

  • Selling Supervisor

    • Dec 2013 - May 2015
    • Quakertown, PA

    • Provide excellent customer service• Conduct “Manager on Duty” shifts• Merchandising hard home and soft home areas of the store• Utilize and monitor merchandising reports and sales plans• Interview and on-boarding of new employees, implementing training plans to maximize retention and motivate new employees towards growth and success within the company

• 

  JC Penney

  • United States
  • Retail
  • 700 & Above Employee

  • Area Loss Prevention Manager

    • Oct 2013 - Nov 2013

    Responsible for all items below at two locations: Willow Grove and Franklin Mills, PA• Responsible for Loss Prevention Team Development- Interview and hire all new Loss Prevention Specialists. Trained all new hires and coached all team members on a daily basis. • In charge of shrinkage and safety programs- communicated with store leadership and store team members on ways to reduce shrinkage and work as safely as possible. Conducted monthly safety meetings with store team members. Created and maintained shrinkage action plan with store leadership team. • Responsible for Internal Investigations- Investigated associate activity and transactions on a daily basis. Conducted investigative interviews when necessary and communicated all internal theft issues with Store Leader, District Loss Prevention, and Corporate Investigations. • Conducted audits on store operations- weekly and monthly audits were conducted to maintain operational excellence. All issues discovered during audits were reported to Store Leader and District Loss Prevention. • Responsible for records maintenance- maintained standards for all Loss Prevention reports and documents. Also kept store documents PCI compliant with state and federal laws. • Worked with Market Investigator on all instances of Organized Retail Crime. • Maintained excellent rapport with local police department as well as mall security and mall anchor store Loss Prevention Departments. • Maintained entire CCTV system. Moved cameras when necessary, repaired small issues with the system, and called in work orders for larger issues. • Experienced in installing covert camera equipment

  • Loss Prevention Manager

    • Apr 2007 - Oct 2013

    • Responsible for Loss Prevention Team Development- Interview and hire all new Loss Prevention Specialists. Trained all new hires and coached all team members on a daily basis. • In charge of shrinkage and safety programs- communicated with store leadership and store team members on ways to reduce shrinkage and work as safely as possible. Conducted monthly safety meetings with store team members. Created and maintained shrinkage action plan with store leadership team.• Responsible for Internal Investigations- Investigated associate activity and transactions on a daily basis. Conducted investigative interviews when necessary and communicated all internal theft issues with Store Leader, District Loss Prevention, and Corporate Investigations.• Conducted audits on store operations- weekly and monthly audits were conducted to maintain operational excellence. All issues discovered during audits were reported to Store Leader and District Loss Prevention.• Responsible for records maintenance- maintained standards for all Loss Prevention reports and documents. Also kept store documents PCI compliant with state and federal laws.• Worked with Market Investigator on all instances of Organized Retail Crime. • Maintained excellent rapport with local police department as well as mall security and mall anchor store Loss Prevention Departments. • Maintained entire CCTV system. Moved cameras when necessary, repaired small issues with the system, and called in work orders for larger issues.• Experienced in installing covert camera equipment

• 

  Guardsmark

  • York, PA

  • Loss Prevention Supervisor

    • May 2006 - Feb 2007
    • York, PA

    • Responsible for handling all safety, fire, or health related incidents on site during the shift. Wrote and maintained all reports for any incidents as well.• Responsible for training of new hire LPOs and Security Officers• Worked with Site Supervisor to maintain a safe and secure work environment for all Harley-Davidson employees as well as any visitors