Experience

• 

  Gaming Laboratories International, LLC

  • United States
  • Gambling Facilities and Casinos
  • 700 & Above Employee

  • Executive Administrative Assistant to COO, Engineering Vice Presidents and Senior Directors

    • Jan 2016 - May 2022

  • Technical Compliance Administrative Assistant III

    • Dec 2014 - Jan 2016

  • Documentation Specialist II

    • Apr 2012 - Dec 2014

    Draft and review certification letters for all aspects of gaming devices for gaming companies and regulators. Review requirements of the request letters received from gaming companies. Review and verify all engineering testing documentation. Review jurisdictional specific requirements. Run daily/weekly reports, monitoring status and turnaround times for certification lettersOrganize and manage documentation updates, ensuring changes are made and communicated out to the appropriate people/departments.

• 

  Clearwire

  • IT Telephony Business Analyst Project Coordinator

    • Mar 2010 - Jun 2010

    3 month contract. Facilitated organization of all Telephony projects and requirements from business management to developers. Created project documentation on all projects and requirements.

• 

  Nextel Partners, Inc./Sprint

  • Las Vegas

  • IT Business Analyst / Project Manager

    • Nov 1999 - Apr 2009
    • Las Vegas

    Business Analyst for all monthly and quarterly billing system enhancements. Liaison to coordinate, communicate and document between management, other IT areas and outside vendors as dealing with business initiatives and other billing system related activities. Managed trouble tickets and coordinated meetings and conference calls related to billing system issues with business management, IT and vendors until satisfactorily closed. Cultivated and maintained relationships with internal customers and market teams to ensure department needs are met within a timely and responsive manner. Facilitated project teams (business, IT development, testing and vendors). Identified needs and gaps as well as developed and implemented process improvements with management and their departments. Facilitated and conducted web trainings for people positioned globally. Created ad hoc reporting as needed. Team member on $1 billion billing system replacement project. Created and facilitated a monthly billing system enhancement process with cross functional project team. Stabilized the "all hours support" for all enhancements, defects, trainings, communications and documentation for Activations module of billing system, which improved customer confidence by 50%. Received continual performance reviews going above and beyond expectations.

• 

  Nextel Partners, Inc

  • Credit and Activations Team Manager

    • Nov 1999 - Apr 2009

    Selected, trained, and supervised team of over 30 associates; coordinated work schedules and provided coaching and counseling/corrective action in accordance with company culture. Conducted real-time monitoring of representatives on productivity, employee demeanor, technical accuracy, and conformity to company policies. Created and documented metrics relating to call center staff on work volume, productivity, performance, and attendance. Developed and maintained productive working relationship between my team, the outside markets, management and other internal customers. Monitored order entry system and worked with other departments and markets to facilitate escalations and prioritizing of customer and market concerns. Documented, developed and implemented policies and procedures for the Credit & Activations department. Reconciled and processed payroll, created ad hoc reporting and assisted with warehouse inventory control as needed.

• 

  AT&T Wireless

  • Minneapolis

  • Executive Administrative Assistant for National Accounts Group

    • Jul 1993 - Nov 1999
    • Minneapolis

    Assisted Fortune 500 companies with managing their cellular programs (both company and employee). Created all documentation for National Account Groups and our customers. Organized and managed all files and paperwork. Produced reports for sales agents and for customers along with facilitating full customer/company roll-outs and on site “Cellular Fair Days”. Provided to customers on a daily basis: national program policies and procedures, nationwide troubleshooting of equipment and billing, etc. Facilitated Directors and sales agents travel arrangements. Coordinated all conference room schedules. Back up for mail room. Facilitated full customer/company roll-outs and onsite. Provided stable national account transition by managing installation vendors and their contracts.