Experience

• 

  Charles Sadek Import Co

  • New Rochelle, NY

  • Office/Showroom Manager, Web & Marketing

    • Jan 1989 - Mar 2015
    • New Rochelle, NY

    • Extremely organized, efficient and detail oriented• Patient, understanding, empathetic and a team player/leader• Strong skills in time management, prioritizing tasks and meeting deadlines• Personable, hard working and dedicated to customer satisfaction• Capable of handling multiple projects PROFESSIONAL EXPERIENCE Charles Sadek Import Company importer of branded and licensed tabletop and giftware products ​ 1989-2015 Customer Service/Management​​ • Handled customer inquiries, complaints, billing questions and payment extension when appropriate. Calmed angry callers, repaired trust and provided problem resolution• Ability to build relationships and educate customers resulting in customer satisfaction, retention and increased sales• Served as a liaison between customers and management• Managed a 6,000 square foot showroom with 8 employees o Maintained a cohesive and productive environment ensuring each customer felt welcome and appreciated.o Organized and executed sales meetings for over 100 representatives - Secured dinner venue - Created all sales materials - Coordinated the events from start to finish Marketing / Web Manager• Instrumental in planning, development and execution of the Sadek website• Hired photographers and art directors for photo shootso Secured all products and propso Instrumental in design, layout and editing of the catalogue and website esthetics• Created and maintained website hierarchy, imagery and digital catalogues• Managed all aspects of digital and print marketing programs• Developed relationships with trade publications to promote the Sadek name and brand• Logistically & creatively planned & coordinated temporary trade shows at Javits Convention Centero Hired the temporary sales staffo Worked closely with show management and local unionso Coordinated the set up and dismantle of shows

• 

  Victor Bonomo Inc

  • 225 5th Ave New York, NY 10010

  • Sales & Manufacturing Manager

    • Aug 1976 - Dec 1988
    • 225 5th Ave New York, NY 10010

    Victor Bonomo a manufacturers representative and manufacture of soft goods. Managed the showroom & staff, Oversaw the entire manufacturing process, Planned & executed all aspects of trade shows,