Experience

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  Interact Software

  • France

  • General Manager

    • Dec 2019 - Present
    • France

    Interact Software est le spécialiste français du « End User Experience Management » (EUEM) et du « Digital Experience Management » (DEM).L’éditeur investit depuis plus de 10 ans dans le développement d’une Solution simple à mettre en œuvre et à utiliser, personnalisable et ouverte, dédiée aux grandes organisations.Pour une démonstration personnalisée, rdv sur www.interact-software.com#EUEM #DEM #EndUserExperienceManagement #DigitalExperienceManagement #InterActSoftware #Satisfactionutilisateur

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  I

  • Monaco area

  • Senior Advisor (Consulting) - Strategy, Business Development & Digital transformation

    • Apr 2016 - Dec 2019
    • Monaco area

    Business consulting services within Technology and Services sectors. Help companies to expand their activities opening new markets, accelerating Innovation and Digital transformation, developing strategic alliances.References : BNP Paribas (Bank), Paris - “Mobile Retail Wallet” (join project between BNP Paribas and Carrefour (Retail) to create an Innovative and Universal Mobile payment, loyalty and couponing app and services Platform) - Revue of value proposition and revenue pattern - Cost structure analysis and improvement recommendations - Strategy with main stakeholders of the value chain, soft and hardware providersInteract Software - End-User Experience Management Solution - Strategic revue - Restructuring & Interim Management - Business development - Fundraising and capital increaseConfidentia Monaco - Cybersecutiry - Offer and princing - PartnershipsCNCR group - IT integration, storage & back up solutions - Strategic revue - Definiton and launch of new offers (Big Data, Customer satisfaction analisis) - Business development

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  Monaco Telecom

  • Monaco

  • Chief Marketing & Sales Officer / ExCo Member

    • 2006 - Mar 2016
    • Monaco

    Fix, Mobile, Internet & TV operator for residential and corporate customers. Data & Cloud Services.100.000 customers. 230 people. 170 M€ turnover. Marketing, Direct and indirect Sales, Partnerships, Communication and on-line channels, Wholesale and regulatory Affairs, Business development. Fully responsible for Gross Margin and Cos. 60-people team. - Margin growth 2009-2015 : +45 %- Marketing: Launch of the first 4play offer. Repricing of mobiles services, new loyalty program. Launch of « Privé » (dedicated program for high value co). Development of Network corporate services.- Sales: New distribution strategy. Restructuring of sales organization. Development of Managed services and Events (Turnover: +15% per year). CRM implementation.- Communication: Design of new brand and shops. New Web site.- Carriers: Partnership with the main international Data Carriers (Turnover: +10% per year). Full launch of ‘Monaco’ mobile Carrier Code & deals with 100+ Roaming partners (Est. turnover 2016 +200%).- Business development: launch of the Hosting and Cloud businesses (Turnover +30% per year),

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  Orange France

  • Paris Area, France

  • Home Division Market Director

    • 2005 - 2006
    • Paris Area, France

    Services for residential and SMEs (Fix, Internet,& TV)20 M customers. 1.200 people. 10 Bln € turnover.Trade Marketing, Management of direct and indirect channels (Marketing Plan, KPI, Sales objectives), Communication plan and Direct marketing actions, Design and implementation of a loyalty program.

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  Orange Spain (Uni2 & Wanadoo)

  • Spain
  • Telecommunications
  • 700 & Above Employee

  • Marketing Director

    • 2003 - 2005

    2nd Fix and Internet operator in Spain - 1,5 M customers. 1.000 people. 600 M€ turnover (2004). Product and trade Marketing.

  • Business Unit Director (Wholesale)

    • 2000 - 2003

    2nd telco operator in Spain - 1,5 M customers. 1.000 people. 600 M€ turnover (2004). Creation of the business unit (150 customers, 210 M€ turnover). Design of the strategy.Selection, organization and training of the sales team (12 people).Responsible for the 5 major accounts (80 M€)

  • Product Manager

    • 1999 - 2000

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  Orange Business Services

  • Product manager

    • 1996 - 1999

  • Sales Representative

    • 1994 - 1996

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  Expertel Consulting

  • Paris Area, France

  • Marketing Consultant

    • 1992 - 1994
    • Paris Area, France