Experience

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  Booking.com

  • Netherlands
  • Software Development
  • 700 & Above Employee

  • Customer Service Executive

    • Jan 2010 - Present

    Providing professional and high class customer service to our guests, listening to their concerns and solving their problems via phone and emails. As a professional language translator (English/ French) I assist our customers with language barriers during their trips for whatever their needs are. Delivering world class customer service is part of my daily job and to ensure complete customer satisfaction.

  • Customer Service Executive II

    • 2010 - Present

    Providing accommodation service, assisting suppliers with concerns regarding their website (extranet) management. Providing trainings and advises.

  • Project Coordinator - Intern

    • Apr 2013 - Aug 2013

    I successfully managed a group of employees with a variety of background (Team leaders, Seniors, Quality associates agents, and customer service agents) with 13 different projects and reported results to Management. My responsibilities include: planning and scheduling meetings, setting specifications, tasks, goals and responsibilities for each team. In addition, I was responsible for motivating teams, managing resources efficiently, analyzing and interpreting results, providing alternative solutions, recommendations and evaluations.

• 

  TJ Maxx

  • Greater Grand Rapids, Michigan Area

  • Sales Associates

    • Jun 2009 - Apr 2010
    • Greater Grand Rapids, Michigan Area

    Cashier- assisted customer with check-out duties and managed customer’s layaway portfolios, returns processes. Handled cash registers assisted manager with store inventory control, product process, stocking.

• 

  Target

  • Galesburg, Michigan

  • Warehouse Worker

    • Sep 2009 - Feb 2010
    • Galesburg, Michigan

    Supplied production lines to ensure production process flow and shipping,

• 

  Atlas Roofing Corporation

  • Byron Center, Michigan

  • Machine Operator

    • May 2004 - Dec 2008
    • Byron Center, Michigan

    Operated several foam products cutting machines and assisted with stocking, packaging.

• 

  Preferred Sources, Inc.

  • Aida, Michigan

  • Parts Inspector

    • Feb 2003 - May 2004
    • Aida, Michigan

    Auto parts visual and manual inspections to eliminate defects and ensure best quality delivered to our customers.

• 

  YMCA of Greater Grand Rapids

  • Middleville, Michigan

  • Group Leader

    • May 2002 - Oct 2002
    • Middleville, Michigan

    Leading activities for several group with divers backgrounds ( schools, church, teachers, associations) in team buildings, recreation activities ( high ropes, diversity course, cultural exchanges, water activities such a swimming, diving, canoeing, kayaking), biking etc. Ensuring proper safety used in all activities and providing counselings.

• 

  Socomaf LG

  • Dakar, Senegal

  • Sales Manager

    • Jan 1997 - Jan 2002
    • Dakar, Senegal

    Successfully managed a group of 25 people with goal of reaching target sales- Implemented sales strategies and provided support to teams to reach these target. Named best team with top selling electronic in 1997, 1998, and 1999 designed and implemented our national sales distributions, and conducted negotiations with financial institutions and suppliers to ensure the availability and delivery of products to our customers by offering them different line of credits. In addition, conducted market research to determine sales projections- monitoring market rate and making decisions on rate adjustment to keep up with competitors.

• 

  CGC Compagnie General De Commerce

  • Dakar, Senegal

  • Credit Manager

    • Apr 1995 - Feb 1997
    • Dakar, Senegal

    Responsible all credit sales, developing a secure credit sales for our customers, conducting negotiations with financial institutions and suppliers and to ensure payment and collection completed on time.