Experience

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  Minute Man Arc

  • Non-profit Organization Management
  • 1 - 100 Employee

  • Executive Director

    • Feb 2013 - Present

  • CEO, Minute Man Arc

    • Feb 2013 - Present

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  CARF International

  • Surveyor

    • 1999 - 2015

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  PRIDE, Inc.

  • Taunton, MA

  • Executive Director

    • 2006 - 2010
    • Taunton, MA

    Responsible for overall direction and management of non-profit agency serving people with disabilities in employment, home, and social services. Reported to Board of Directors. Responsible for vision of organization, financial direction, policies and procedures, community relationships, fundraising, and public relations. Provided supervision for team of Senior Staff. Ensured quality of all programs and services. Developed strategic plans for future of agency. Ensured high quality program development and expansion. Responsible for contracting with state, local, and private entities. Represented organization at local, statewide, and national events. Developed regional collaboration and wrote proposal to WorkWithoutLimits resulting in grant of over $500,000.

• 

  Triangle, Inc.

  • Taunton,MA

  • Chief Program Officer

    • 2000 - 2006
    • Taunton,MA

    Oversaw all program services to over 900 people with disabilities in eastern Massachusetts, with offices in Malden, Beverly, Lynn, and Middleboro. Responsible for new program planning and development. Opened five new day programs and six new homes in four years. Supervised management and professional staff. Managed funder relationships, built collaborations, and marketed all services to referral agencies. Managed all programs, contracts and budgets. Worked with board and senior team on annual planning process to ensure success of agency. Oversaw development of proposals and response to funders. Worked with Chair of Safety committee to ensure safe and healthful environment. Directed CARF accreditation process as well as Survey and Certification process. Supervised, hired, trained, and evaluated program managers. Worked with senior team to develop training plan and oversee training to agency staff.

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  Morgan Memorial Goodwill Industries

  • Boston, MA

  • Director of Employment and Career Services

    • 1998 - 2000
    • Boston, MA

    Oversaw all vocational services to 775 people with disabilities in both Boston and Salem locations. Supervised management and professional staff of 60. Managed funder relationships and marketed vocational services. Managed all programs, contracts and budgets. Monitored Human Rights Committee. Managed consumer related training and community job placement. Developed proposals and responded to RFR and RFQ listings. Worked with safety committee to ensure safety. Responsible for all ECS placement and outcome goals. Directed CARF accreditation process as well as Survey and Certification process. Supervised, hired, trained, and evaluated ECS managers.

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  Massachusetts Department of Developmental Services

  • Walpole, MA

  • Assistant Area Director

    • 1995 - 1998
    • Walpole, MA

    Developed and implemented program monitoring system using an Access database framework. Worked with area providers to follow-up on QUEST surveys and develop action plans. Interacted with Area Board, especially concerning issues of investigations, new ISP, provider relationships, and citizen monitoring visits to programs. Acted as resource for provider agencies, especially in areas of regulations, follow-up to investigations, and the ISP process. Worked with provider organization to develop experimental capitated rate for vocational follow-up. Worked with regional staff, area agencies, and transportation provider to establish new self-funded jitney service to provide needed transportation to work sites. Wrote action letters and plans for follow-up to investigations. Trained area and regional staff on computer software including Windows, Word, Excel, Access, Lotus Notes, and the Electronic ISP. Acted as local project manager for relocation of Area Office, including interface with architect, developer, and contractors. Planned and supervised move with no downtime of Area Office. Supervised clerical staff and general office administration and procedures. Shared on-call coverage with Area Director.

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  HIRE, Inc.

  • Walpole, MA

  • Director

    • 1991 - 1995
    • Walpole, MA

    Directed vocational rehabilitation program for 80 emotionally, developmentally, and physically disabled adults. Supervised staff of 12. Provided all financial direction, and was responsible for profitability of $800,000 program. Worked with all levels of state MH, MR, and rehab agencies. Increased contract production work by $100,000 in first year. Developed new Advisory Board. Hosted Open Houses and programs for Chamber of Commerce and community. Developed new program with Department of Corrections. Revised and updated Policies and Procedures manual, Staff Orientation manual, and Employee Handbook. Initiated successful public relations campaign. Developed and implemented plan for two successful CARF accreditations.

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  Harvard Community Health Plan

  • Wellesley, MA

  • Manager of Marketing Operations

    • 1987 - 1991
    • Wellesley, MA

    Managed Marketing operations including production, fulfillment and mailing of over 750,000 pieces of marketing material annually. Developed auto allowance policy to save over $100,000 per year. Supervised administrative staff of 12 FTE's, coordinated function and reduced turnover rate. Responsible for administrative budget of $1.1 million and coordination of total Marketing budget of $11 million. Managed upgrade of telephone system, installation and administration of voice messaging system. Changed process of mailing materials to save over $25,000 per year while improving service quality. Developed five-year financial projection for new Watertown Health Center $11 million annual budget using profit center analysis. Determined scope and range of research to be done, and conducted field interviews for Mental Health Redesign Project.