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Jean Alex Gudot Highly accomplished professional with a strong background in customer-centric roles, Jean has consistently demonstrated expertise in delivering exceptional support and driving business growth. With over 7 years of experience in leading teams and driving results, Jean has established a reputation for excellence in the industry. Notable achievements include serving as Team Lead at BlueConnect Ltd, where Jean successfully led a team of professionals to deliver outstanding results, and as a Client Software Specialist at AssoConnect, where Jean developed and implemented innovative software solutions. Jean's expertise extends to customer success management, with a proven track record of driving customer satisfaction and loyalty. Jean holds a Bachelor's degree in Communication and Media Studies from the Open University of Mauritius, and has completed a Management Skills and Development Program from Business Mauritius.

Experience

    • Customer Support Officer
      • Jan 2022 - Apr 2024

    • Client Software Specialist
      • Dec 2020 - Jan 2022

    • Customer Success Manager
      • Mar 2020 - Dec 2020

  • Expand Technologys
    • Port Louis, Mauritius
    • Team Lead
      • Oct 2019 - Feb 2020
      • Port Louis, Mauritius

    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Team Leader
      • Apr 2017 - Oct 2019

    • Conseiller Clientèle et Deputy Team Leader Front & Back Office
      • May 2015 - May 2017

    • Conseiller Client Back Office
      • May 2014 - Nov 2014

    • Conseiller Client Front & Back Office & Recouvrement
      • Jun 2011 - Jan 2014

    • Conseiller Client
      • Sep 2010 - May 2011

Education

  • 2021 - 2024
    Open University of Mauritius
    Bachelor's degree, Communication and Media Studies
  • 2018 - 2018
    Business Mauritius
    Certificate, Management Skills and Development Program
  • 2000 - 2007
    Collège de La Confiance

Suggested Services

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Industry Focus. “Software Development”

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