Experience

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  Massachusetts Medical Society

  • Executive Director, Shared Services & Operations

    • Feb 2021 - Present
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  The Greeley Company

  • Associate VP, Education

    • Jul 2020 - Jan 2021

  • Associate VP, Sales + Marketing

    • Oct 2018 - Jul 2020

  • Director of Process and Performance Improvement

    • Apr 2017 - Oct 2018

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  Endicott College

  • Beverly, MA

  • Adjunct Faculty

    • Jul 2015 - Apr 2017
    • Beverly, MA
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  Northeast Hospital Corporation, a member of Lah...

  • Beverly & Addison Gilbert Hospitals

  • Program Manager, CHART teams

    • Mar 2014 - Apr 2017
    • Beverly & Addison Gilbert Hospitals
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  HCPro, Inc.

  • United States
  • Hospitals and Health Care
  • 100 - 200 Employee

  • Vice President, Operations & Customer Relations

    • May 2012 - Dec 2013

    Directed shared services and operations functions across multiple business units. Drove $2 million in revenue and $3 million in COGS. In collaboration with senior team, spearheaded process-reengineering initiative for marketing, marketing operations, sales and customer service groups, which directly resulted in $2.7 million in additional bookings.Six direct reports, with a team of 35 in-house contributors.• Inside Sales department is added to Operations team. Created expectations, process definitions, documentation, and training to standardize workflows and ensure a clear roadmap for growth. Implemented salesforce.com to provide transparency for business units. Within 4 months, group trending 10% over plan.• Executive Sponsor & Project owner for Enterprise Dashboard reporting

  • Senior Director of Operations

    • Feb 2010 - May 2012

    Promoted to Senior Director of Operations. Responsibilities expanded to include revenue-facing groups.• Created Relationship Management department to support new software division. Developed blueprint of client life cycle management, focusing on customer engagement. Created scripts for demos, onboarding materials and client training. Established tech support service level agreements, report distribution, and customer renewal milestones.• Within Customer Service Department; introduced new cross selling process, training and incentives program resulting in 25% revenue growth.• eLearning course development added to Operations team. Successfully migrated courses to new eLearning platform.Continued emphasis on cost control:• Utilizing offshore vendor for labor resulted in $248,000 in annualized savings.• $189,576 in annualized savings by renegotiating print vendor agreement. Annual budget reduced by 40%.

  • Director of Operations

    • Apr 2005 - Feb 2010

    Promoted to Director of Operations. Working directly with the Board, executive team and external consultants, project managed a company-wide restructure of products, systems, workflows and technology. This initiative removed $470,000 of expense for the enterprise. Created standardized processes for editorial and marketing teams, resulting in widespread time saving. Implemented software solutions to create digital workflows for all proofing and editing tasks.• Core member of acquisition team through which 9 additional companies were acquired and integrated, including HealthLeaders Media, Beacon Home Health, and HRAI. Project owner for Beacon Home Health integration.Additional financial and managerial responsibility for the following groups added to Operations team: • Editorial Services• Broadcast Event and Video Teams • Live Events• CE/CME Procurement

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  Opus Communications

  • Marblehead, MA

  • Contributor/Director, Creative Services

    • Jun 1992 - Apr 2005
    • Marblehead, MA

    Managed team of layout artists and designers who focused on print and electronic newsletters, books, marketing collateral, fax promotions, and web graphics. Responsible for printing and mailing services for all business units. In August of 2001, promoted to Director, Creative Services. Responsibi...