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Bio

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Jc Chen is a seasoned operations professional with experience in management, warehouse operations, retail, and customer service. He has worked in various roles, including Senior Site Specialist, Lab Technician II, Material Handler II, Assistant Restaurant Manager, Assistant Store Manager, Store Manager, CEO, and Warehouse General Manager. Jc holds an Associate's degree in Hospitality Administration/Management and a High School diploma in General Studies.

Experience

    • Regional Site Specialist

    • Reginal Site Specialist
      • Jun 2022 - Present

      Floater at departments of SRS, CMS, Glasswash, LSE, Lab services ( freezer, lab coats & pipettes ), inventory & EHS.Conduct site/department auditsProvide Post Coverage Analysis including recommendations for operational processes improvements and/or corrective actions.Generate various reports from ULS-IM and distribute to team and make adjustments/transfer to ULS IM inventoryProvide administrative support for reconciliation of reports for financePartner with functional areas on implementation processesTraining of new employees and cross training of existing employees on new applications, and enhanced processesAssist in updating SOP’s, Work Instructions and SOW’sProvide Subject Matter Expertise in Best Practices for Order Management, Inventory Management, Life Safety Equipment, Chemical Tracking, Glassware Washing, and Lab Services.Acquire and maintain all certifications to support all site operations, IATA and DOT certifications, fork trucks, hand jacks, and pallet jacksActs as subject matter authority to answer employee, customer and sales representative’s questions and resolve problems. Expertise should include knowledge of customer service agreement, service level agreements and relevant systems, work instructions, standard operating proceduresAssists with data collection, report generation and site metric development in support of contractual obligations and standard process methodologies. Embraces Practical Process ImprovementsWorks optimally with a diverse and cross-functional team and performs daily duties of a Senior Site Specialist, Site Specialist or Site Technician.Meets with customers proactively to help resolve ongoing needs. Advises site employees of special customer requirements, resolves problems, and keeps employees aware of corrective action.Provides technical support to customer and specialists regarding special systems, products, or procedures. Reads and understands GMP SOP’s and completes training when required.

    • Senior Site Specialist - Solvent
      • Aug 2019 - Jun 2022

      Follows well defined procedures as outlined by Best Practices, SOP’s & work instructions. Take direction from Site Supervisors (and Team Lead) regarding daily duties.Makes decisions and uses available resources to meet customer requirements, independently.Analyzes/maintains/reconciles various customer and Fisher reports to ensure customer and Fisher requirements are met.Shows skill at collecting, communicating and explaining data points from a variety of sources.Communicates with supervisor any customer issues or potential problems and may help determine solutions. Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team.Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround timesWorks effectively with a diverse cross-functional team.Embraces Practical Process Improvement (PPI) methodologies.Utilizes basic systems or performs the functions stated below:Operates various Thermo Fisher Scientifics’ handheld devices that include:Requisition & Inventory Management System (ULS IM) barcode scanner input device.PacTrac Package tracking deviceCISPRO Chemical management deviceAccess & use of Thermo Fisher Scientifics’ Intranet and SharePoint document management system.Makes on-site program replenishments and disbursements. Performs stockroom duties to include receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements.Removes cardboard and trash as needed (Detrashing).Delivers direct shipment orders to end users.Represent Thermo Fisher Scientific throughout customer locations, professionally and positively.Other inventory manamgent duties as assigned.

  • CSBio
    • Menlo Park, California
    • Lab Technician II
      • Feb 2019 - Aug 2019
      • Menlo Park, California

      R&D: Synthesis Department. Chemist assistant- inventory, filling and make 20 Amino acids, DMF, MeOH, PIP, HOBT& DIC. Take out the peptides from the machine. Dump the synthesis liquid & trash. Operate automated and manual chemical process equipment and conduct associated activities such as sampling, chemical/material handling, cleaning and maintenance in accordance with Standard Operating Procedures, current Good Manufacturing Procedures and Safety guidelines.Maintain a clean and safe process area.Perform manual and computer operations (PCR-2A and PLC) to manufacture chemical intermediates and finished products ensuring compliance with all applicable regulatory agencies, as well as company policies and procedures.Monitor all operations of designated chemical process to ensure safe chemical procedures, quality standards and compliance with regulatory requirements. Adhere to Safety & Environmental guidelines/policies as well as cGMP and other applicable regulatory agencies.Accurately record and analyze against standards all processing data gathered from instruments, DCS, PLC’s, Pi, BDR, LIMS, etc. to ensure operating standards are met. Make approved adjustments as appropriate to maintain process parameters within designated limits.Make recommendations regarding improving process operations.Obtain samples of process streams or products in accordance with company procedures; submit samples to IPC Lab or perform tests to determine specific properties; Record/analyze results and take appropriate action.Receive and check raw materials and chemical intermediate deliveries and complete appropriate records in accordance with company procedures (MFP’s/EOP’s/LOP’s/SOP’s).Performs all duties in strict compliance with Standard Operating Procedures, Good Manufacturing Practices, Good Laboratory Practices, and Safety guidelines. Maintains the necessary compliance status required by company and facility standards.

  • Tesla
    • Fremont, California
    • Material Handler II
      • Dec 2017 - Aug 2019
      • Fremont, California

      Model 3 Production control: Subframe department. Bring 50+ parts and bolts to general assembly line and manual build. Loading batteries and drive units. Unload the dock.Supports customer inquiries, discrepancies, inventory maintenance and database updates.Uses inventory management systems for data entry, sample tracking, and management of samples.Follow standard operating procedures (SOPs), facility safety guidelines, and Food & Drug Administration (FDA) requirements which may include compliance with cGMP CFR parts 210 and 211 where applicable.Performs internal specimen consolidation and reorganization projectsAssists in training of peers, according to SOPs, in the effective use of equipment, methods of storage and retrieval, and systematic data entry.Evaluates and finds opportunities for process improvement.Assists investigation in support of deviations and complaintsMay be required to travel to other local facilities to meet business needs.

  • Lucky Chances Casino
    • Colma, California
    • Chips Runner
      • Sep 2014 - Jul 2016
      • Colma, California

      Handling lots of cash and exchange chips with cash for dealers and customers.

  • Graton Resort & Casino
    • Rohnert Park, California
    • Table Game Dealer
      • Aug 2013 - Aug 2014
      • Rohnert Park, California

      I can deal 12 different kinds of games: Baccarat, Baccarat with Dragon and panda, Pai Gai Poker, Ultimate Texas Holding, Let It Ride, 3 Cards Poker, 4 Cards Poker, BJ, BJ Switch, Roulette, Big Wheel and Casino War. Casino face, eye contact, speed and guest service.

  • Zen-Bio LLC
    • Millbrae, California
    • Warehouse General Manager
      • Jul 2011 - Aug 2013
      • Millbrae, California

      Managing 3 department managers and 200+ team membersCoordinates stocking and replenishment strategies in order to improve efficient processing and workflows.Responsible for production orders on an as needed basis.Conduct inventory reconciliation transactions to align with cycle count findings.It is also the responsibility of the Leader to make sure all personnel perform their job duties in compliance with Standard Operating Procedures and GMP’s.Applies Good Manufacturing Principles in all areas of responsibility.Organize teams and help develop processes that increase efficiency and accuracyEnsures that inventory is accurately and safely stored. Maintains warehouse for safety, neatness, and organization.Available as audit contact person.Complete and deliver performance reviews.

  • Thunder Valley Casino Resort
    • Lincoln, California
    • Assistant Restaurant Manager
      • Aug 2009 - Jul 2011
      • Lincoln, California

      Take care high rollers

  • Tawa Supermarket, Inc.
    • San Francisco Bay Area
    • Assistant Store Manager
      • May 2005 - Jul 2009
      • San Francisco Bay Area

      Coach 7 department chiefs and 135+ employees

  • Panda Express, Inc.
    • San Francisco Bay Area
    • Store Manager
      • Aug 2002 - May 2005
      • San Francisco Bay Area

      Achieve the company’s mission & value

  • Tapioca Express
    • Greater Los Angeles Area
    • CEO
      • Mar 1998 - Jul 2002
      • Greater Los Angeles Area

      Managing 2 stores, 40+ part time team members, schedule, order, payroll, account, inventory.

    • Business Owner
      • May 1994 - Feb 2002
      • Lakewood, Colorado

      Front & Back of House, schedule, order, inventory, payroll, marketing, accounting, managing. 70 hours a week

Education

  • 1985 - 1987
    The art institute of fort lauderdale
    Associate's degree, Hospitality Administration/Management
  • 1981 - 1985
    Shawnee Mission North High School
    High School, General Studies

Suggested Services

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Industry Focus. “Retail”

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