Experience

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  Swedish Medical Center

  • Seattle WA

  • Patient Service Representative

    • Jul 2013 - Jun 2015
    • Seattle WA

    Patient Service Representative forJohn V. Olsen M.D., FACCOana Madalina Petrescu M.D.Dave E.Panther PA-CJennifer Hickey ARNP•Greet and register patients in a courteous and friendly matter•Accurately collect record and ensure distribution of patient information to appropriate staff•Coordinate internal and external phone communication among staff, patients and providers•Perform clerical, scheduling and record keeping activities, often simultaneously, in support of patients and staff•Provide information regarding financial policies, registration requirements and referral resources•Collect co-payments and balances when necessary

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  Stride Rite

  • Tulalip, WA

  • Assistant Manager

    • Mar 2009 - Jul 2013
    • Tulalip, WA

    • Supported store manager in daily operations, while occasionally assuming full store responsibility in manager’s absence• Sells merchandise to customers, regularly assisting them in shoe-fitting and locating requested apparel• Ensures store is held to clean and safe standards by staff such as keeping aisles free of clutters, safety hazards, and debris• Receives, checks and shelves all merchandise products• Assists manager in placing purchase orders and managing inventory• Assists manager in recruiting future employees as well as helping with the interview process to determine if a candidate is fit for the job description needed within the store • Schedules each employee to different task according to availability• Completed all training materials and communicates company newsletters and other information to staff regularly• Records information into registers manually and using computerized systems• Completes daily registering and store open/close functions• Responsible in handling company’s large bank deposits

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  Benetton Group

  • Tulalip, WA

  • 1st Key Holder

    • Mar 2008 - Mar 2009
    • Tulalip, WA

    • Coordinated daily operations and supervised staff• Managed all files assigned to me while maintaining its confidentiality, especially client- and HR-related information• Assists manager in recruiting future employees as well as helping with the interview process to determine if a candidate is fit for the job description needed within the store • Approached all clients with a warm greeting and friendliness• Performed “above and beyond” all needs of a client to ensure high-quality customer satisfaction• Open and closed store without any supervisor/manager attendance

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  Defense Commissary Agency

  • Smokey Point, WA

  • GS-01

    • Nov 2007 - May 2008
    • Smokey Point, WA

    • Worked in multiple departments including cashier and receiving department • Addressed customer inquiries and problems both in person and over the phone, and directing calls as necessary • Worked with freight and receiving daily, including breakdown in the mornings• Ensured prices and bar codes of merchandise matched accurately• Supervised store cleaning and stocking