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Jaz Patel is a seasoned billing and collection expert with 20+ years of experience in managing complex billing operations, leading teams, and implementing process improvements. She holds a Bachelor's degree in Communication and Minor in Geography from California State University, Fullerton. Proficient in multiple languages, including English, Gujarati, and Hindi, Jaz brings a unique blend of technical, leadership, and communication skills to her role. With expertise in Peoplesoft, management, customer service, and analysis, Jaz has a proven track record of driving efficiency, accuracy, and growth in billing and collection functions.

Experience

    • United States
    • Veterinary Services
    • 700 & Above Employee
    • Director of Billing and Collection
      • Jun 2019 - Present

      Manage and support all aspects of billing and collections. Implement and maintain best practice/integration initiatives to improve the front end and back end billing and collection operations. Develop statistical reports for billing area, as well as systems for coordinating the administrative and Human Resources management of the billing function. Develop and monitor processes for account management.

    • Senior Manager Billing
      • Sep 2015 - Jun 2019

      Oversee all billing functions, training a productive and effective staff and ensuring billing is accurate.Implement and maintain best practice/integration initiatives to improve the performance of the front-end and back-end billing operations.Develop statistical reports and procedures for the billing area, as well as systems for coordinating the administrative and human resources management of the Billing functions.

  • Associa
    • Richardson, TX
    • Accounts Receivable Manager
      • Jun 2015 - Aug 2015
      • Richardson, TX

      Management of cash receipts to ensure timely and accurate allocation to homeowner accounts.Develop reports to identify volume and trends for automation

    • United States
    • Staffing and Recruiting
    • 700 & Above Employee
    • Customer Implementation Manager
      • Jun 2013 - May 2015

      Responsible and accountable for coordinated management of multiple related projects directed toward customer business objectives.Work with Customer/VMS team to build credibility, establish rapport, and maintain communication with management at multiple levels.Plan, initiate and design assigned projects to manage system integration, increase efficiency and automate processes.Coach, mentor and lead personnelPresent dashboard metrics on projects with trend analysis

    • Project Manager
      • Jan 2009 - Jun 2013

      Responsible and accountable for coordinated management of multiple related projects directed toward strategic business objectives.Build credibility, establish rapport, and maintain communication with management at multiple levels, including those external to the organizationPlan, initiate and design assigned projects to manage cost, increase efficiency and automate processes.Coach, mentor and lead personnelPresent dashboard metrics on projects with trend analysis

    • Billing Manager
      • May 2006 - Jan 2009

      Manage high volume of invoice adjustment.Manage and approve special billing accounts.Identify and correct discrepancy between PeopleSoft and outgoing billingTreand Analysis of Invoice AdjustmentAnalysis of billing to end customer and new account implementation.Implemented Six Sigma Project (Billing Exception Handling)

    • Billing Supervisor
      • Sep 2003 - May 2006

      Supervise Special billing accounts & manage electronic payroll feeds.Supervise high volume of invoice adjustment.Analysis of billing to end customer & new account implementation.Assist other departments regarding payroll/billing concerns.Utilize Six Sigma methodology in identifying root cause for accounts.

Education

  • 1997 - 2001
    California State University, Fullerton
    Bachelor's degree, Communication, General
  • 1997 - 2001
    Cal State Fullerton
    Bachelor's degree, Communication, General

Suggested Services

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Industry Focus. “Accounting and Auditing”

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