Experience

• 

  Security Bank Corporation

  • Philippines
  • Banking
  • 700 & Above Employee

  • Sales Manager

    • May 2022 - Present

  • Onboarding Team Head - VisMin

    • Mar 2022 - May 2022

  • Onboarding Team Head - CORBANK

    • Nov 2019 - Mar 2022

    CORBANK Onboarding Team Head / Assistant Manager

  • Implementation Officer

    • Aug 2017 - Nov 2019

• 

  Robinsons Bank Corporation

  • Implementation Officer

    • Feb 2017 - Jun 2017
• 

  Banco de Oro, Universal Bank, Inc.

  • Client Support Associate (Implementation Assistant)

    • Aug 2015 - Jan 2017

    - Ensures timely revenue realization based on agreed parameters.- Coordinates with client and conducts implementation meetings to confirm the client’s business and technical requirements based on the documents submitted by the CMS Account Management team.- Coordinates with the other internal units of the Banks (i.e. Product Management, IT, BSD, RBPC, TBG-Fulfillment, Cash Hubs etc.) to develop/set-up the client’s requirements and ensure implementation within the committed timeline.- Upon completed development of the project, implements the project, conducts user training to clients, and provides over the shoulder support during the first live transaction of the client.- Participates in the cross selling, pre-selling/implementation of Cash Management products and services.

  • Service Support Assistant

    • Jan 2015 - Aug 2015

    - Resolves basic customer’s concern in an efficient and customer-friendly manner, according to established complaint resolution standards and processes.- Resolves corporate clients concerns at point of call using available resources.- Interacts with customers to provide assistance and alternative solution in response to inquiries about CMS products and services.- Perform outbound functions like retrieval of voicemails, answering e-mails, conducts pro-active call out activities.- Coordinates with relevant departments in investigating and resolving client’s concern.- Sends out advisory/information to CMS clients &/or partners on process improvements, system problem, upgrade or maintenance activities which may directly or indirectly affect the clients.- Coordinates with corporate clients &/or internal partners re: CMS documents with deficiency.- Escalates recurring system problems and compliance issues to immediate head as necessary.

  • Administrative Assistant

    • Jul 2011 - Jan 2015

    - Primarily responsible in receiving incoming/outgoing documents for BBG Unit.- Consolidate the reports submitted by the Account Officers to the CMS Group Head.- Receiving incoming/outgoing calls from internal/external partners.- Coordinates with the other internal units of the Banks (i.e. Product Management, IT, BSD, RBPC, TBG-Fulfillment, Cash Hubs etc.)- Preparing SMART Communications and PLDT request for payment.- Performs other tasks given by the immediate supervisor.

• 

  LR Specialist Builders Inc

  • Taft Avenue, Manila

  • General Office Clerk

    • Jan 2011 - Jun 2011
    • Taft Avenue, Manila

    - Receiving incoming calls/emails for confirmation of email and fax (Payroll File, Resetting of Password)- Performs other tasks given by the immediate supervisor.