Experience

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  Public Consulting Group

  • Raleigh, North Carolina, United States

  • Operations Supervisor

    • Aug 2012 - Nov 2022
    • Raleigh, North Carolina, United States

    Manage day-to-day operations of NC Medicaid Screening and Training team; including staffing, training, scheduling, payroll, productivity, timeliness, and effectiveness. Responsibilities also include project oversight, profitability, quality assurance of provider records, internal and external (State) audits, creation and implementation of protocols and educational materials, development and utilization of specialized software platforms, and communication focal point with NCTracks. Conduct onsite reviews and evaluations to determine eligibility for Medicaid funding for adult care homes and medical facilities in North Carolina. Administer audits for doctor’s offices and medical facilities to attest licensure, facility, and client verification for Medicaid allowance. Provide all administrative support for completion of audits.

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  Tolziens' Auto Service

  • Skokie, Illinois, United States

  • Human Resources & Business Office Manager

    • May 1993 - Jul 2012
    • Skokie, Illinois, United States

    Involved in all facets of human resource administration and business management for suburban automotive repair facility.♦ Provided human resources services; including talent acquisition, staffing and supervision, employment processing, compensation, insurance, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention. ♦ Established and coordinated company and personnel policies and procedures. Negotiated health and business insurance, payroll, workers comp, and merchant processing.♦ Ensured adherence and monitored changes to all State and Federal employment legislation, not limited to, but including: Equal Employment Opportunity (EEO), Employment Verification, Federal Welfare Reform Law, Job Safety and Health Protection (OSHA), Fair Labor Standards Act (FLSA), and other legislative compliance requirements.♦ Responsible for all administrative and office management; including service writer, sales, liaison between customers and techs, vendor negotiation, accounts receivable and payable, payroll, advertising, website maintenance, records and inventory management.♦ Executed marketing strategies to meet organizational objectives, evaluate customer research, market conditions, and competitor data to implement plan changes as needed. Developed quarterly and yearly operating budgets. Key Accomplishments: Through effective contract negotiations with multiple vendors, attained yearly operating cost reductions between 8 to10% for health care, insurance, payroll, and financial processing. Developed and implemented procedures for safety compliance, netting a yearly 100% accident free work place with no workers comp claims, ultimately saving thousands of dollars in premiums. Implementing QuickBooks, converted manual book keeping system to automated system which increased profits substantially by utilizing computerized checks and balances.

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  Embosograph Display Manufacturing Company

  • Chicago, Illinois, United States

  • Human Resources Director

    • Feb 1983 - May 1993
    • Chicago, Illinois, United States

    Pilot entire Human Resource function in both union and non-union environment for display advertising company. Depending on the time of year, up to 350 people were employed. ♦ Accountable for management and supervision of all company personnel. Charged with harmonizing diverse talents and personalities into a productive team with product, quality, profitability, and timeliness of delivery as goal. Adept at identifying problems and applying appropriate action plans. ♦ Negotiated contracts for health insurance, long and short term disability, and life insurance. Provided direction, leadership, and effective hands-on administration for all union and non-union recruitment (hiring and terminating), Affirmative Action/EEO Programs, Employee Assistance Programs, and compliance reviews. Monitored changes to all State and Federal employment legislation and implemented changes accordingly.♦ Responsible for salary/benefits administration, policy and procedure execution, and personnel evaluation. Established employee policy manual. Negotiated contracts for health insurance, long and short term disability, and life insurance.♦ Mediated union and non-union staff disputes and grievance issues in accordance with state and federal laws. Selected Accomplishments: Developed and implemented training programs for all new managers and supervisors.  Devised creative and cost effective incentive and morale boosting programs that increased employee satisfaction and productivity. Fostered a companywide teamwork and open door environment. Personnel efforts were cited as the driving force of a yearly 93% - 95% employee retention rate. Managed cost efficient health care systems and benefits plans. Assisted in a thirty-five mile, total company relocation. By means of careful planning and assessment of employee needs, greater than 93% of the labor force was retained after the move.