Experience

• 

  PPIB Insurance

  • United States

  • Underwriter Account Manager

    • Jun 2023 - Present
    • United States

• 

  Farmers Insurance

  • United States

  • Personal Lines Account Underwriter Specialist

    • Jan 2022 - Jun 2023
    • United States

• 

  MetLife

  • United States
  • Insurance
  • 700 & Above Employee

  • Senior Claims Adjuster

    • Apr 2019 - Jan 2022

  • Claims Adjuster

    • Apr 2014 - Apr 2019

• 

  Stange Law Firm, PC

  • Greater St. Louis Area

  • Services and Facilities Coordinator

    • Aug 2013 - Apr 2014
    • Greater St. Louis Area

    • Ensure supplies are stocked and ordered to maintain a working environment at all eight locations• Guarantee that the equipment and facilities are well kept and in working order• Monitor employee performance in regards to punctuality and overall efficiency• Knowledge of Microsoft Office Suite• Technical knowledge of computers, phones, cell phones, networking and other programs to address or prevent any issues affecting performance• Prioritized daily duties and needs of each office to tailor my schedule accordingly

• 

  Allsup Inc.

  • Belleville, IL

  • Customer Information Specialist

    • Mar 2011 - Aug 2013
    • Belleville, IL

    • Provide claimants with respectful and empathetic customer service• Keep current with changes to Social Security Administration policies and procedures• Undertook special projects to help the company maintain goals and excellent customer service• Data Entry and ability to type 60WPM• Displayed proficient customer escalation management skills to work with extremely distressed clients to understand their concerns, answer complex questions, and bring the call to a satisfactory conclusion• Consistently meets and exceeds performance-based quality assurance metrics• Received promotions and bonuses based on performance as well as tenure

• 

  Hollister Co

  • Fairview Heights, IL

  • Assistant Manager

    • Oct 2010 - Mar 2011
    • Fairview Heights, IL

    • Participated in weekly conference calls with Regional Management, District Management, and fellow Managers• Arranged store presentation to provide a customer friendly environment• Resolved customer issues and concerns, ensuring outcome reflected positive public relations• Constant self-development through self-study and practice• Consistently meets and exceeds performance-based quality assurance metrics• Recruited and staffed to effectively run and maintain a successful business• Effectively demonstrated time management, detail, and organizational skills to ensure priorities were set and goals accomplished in a timely matter • Proficient skills in PeopleSoft, payroll processing, and schedule construction

• 

  Target

  • Edwardsville, IL

  • Supervisor/Trainer

    • Nov 2007 - Oct 2010
    • Edwardsville, IL

    • Ensured that customers were greeted, assisted, and thanked to provide a positive customer experience• Trained associates at the cash registers and service desk and helped them develop their skills and attain their own personal and professional goals• Listened and understood exactly what customers needed to guarantee their needs were met• Guided and assisted other employees in procedures and new ideas to contribute to success and innovation within the company• Honed problem solving and conflict resolution skills involving both employees and customers