Experience

• 

  NW Recruitment Services Ltd

  • Lancashire

  • Office Manager

    • Sep 2018 - Present
    • Lancashire

• 

  Pendle Personnel Ltd

  • Barrowford, Lancashire

  • Admin

    • Apr 2012 - Sep 2018
    • Barrowford, Lancashire

• 

  MonkeyFish Marketing

  • Burnley, Lancashire

  • Administrative Assistant

    • Feb 2010 - Apr 2012
    • Burnley, Lancashire

    Being the first point of contact for the company I was required to answer all calls in a timely and professional manner. I was responsible for all day to day administrative duties and was also required to address any additional administrative duties for the board of directors, including the management of the Operations Director's email, diary and call log. I arranged appointments with prospective and existing customers and where meetings were held at MonkeyFish head office was responsible for ensuring that board room facilities were available and reserved. I also attended all initial meetings with prospective customers to ensure that a full specification of expectations and requirements was recorded. Following initial meetings I assisted the Sales Department in compiling clear and concise proposals with pricing structures to prospective customers and was responsible for their distribution. My duties also required me to manage and balance petty cash at the end of each month, I also retained receipts for all items purchased using the company credit cards which were referred to the Accounts Department. I was tasked with identifying and notifying the Board of Directors of any training requirements and improvements to company procedures and protocols. Other duties included maintenance of the company car mileage log; monitoring of office stationery and consumables and ordering their replacement whilst ensuring that all goods were received at the most competitive prices and notifying Human Resources of absences and holiday requests.

• 

  Rossendales Limited

  • Helmshore

  • Correspondence and Welfare Officer

    • Apr 2008 - Oct 2010
    • Helmshore

    I was responsible for maintaining working relationships with all levels of management, outside agencies, clients and team members. I logged and responded to complaints and enquiries from debtors and third party agencies, and where required liaised with the Board of Directors in the resolution of the same.

• 

  Southerns Solicitors

  • Burnley, Lancashire

  • Administrative Assistant/Switchboard Operator

    • Mar 2005 - Apr 2008
    • Burnley, Lancashire

    I was responsible for general administrative duties including preparing post, copying documentation for court bundles, indexing wills and title deeds stored by the firm and making appointments for Fee Earners.When manning switchboard I was required to answer incoming calls in a timely and polite manner and transfer to appropriate personnel; in such instances where the intended recipient was unavailable I was required to record and distribute clear and concise messages.I was also responsible for the collection of Ground Rent for a number of large estates. This required me to keep an accurate log of all monies received and issue bills/reminders when annual fees were due.

• 

  K3 Business Technology Group

  • Nelson, Lancashire

  • Receptionist/Administrative Assistant

    • Jul 2002 - Mar 2005
    • Nelson, Lancashire

    As receptionist I was the first point of contact for the company so being courteous, professional and polite was essential in order to maintain company image. In circumstances where I was unable to transfer callers I was required to record and distribute clear and concise messages as appropriate. I was responsible for all administrative duties in the company including maintaining personnel records of all employees, raising sales invoices and purchase orders, making travel arrangements for people visiting clients or clients visiting the office and arranging meetings including booking boardrooms and arranging catering requirements any such visits.I was also entrusted with a company credit card in orders on behalf of the company, I was responsible for the management and balancing of petty cash which was reported back to the head office at the end of each month. I was required to check and pay expense claims submitted by staff who had been on visits.My duties also required me to assist in the compilation of training manuals for customer training. I ran weekly helpdesk reports and issued to existing clients and reported feedback/queries raised to the relevant personnel.

• 

  Various Temping Roles

  • Burnley

  • Administrative Assistant

    • Jun 2002 - Jul 2002
    • Burnley

    During June and July 2002 I carried out a number of temping roles until such time that I was able to secure a permanent full time position

• 

  Department of Social Security

  • Burnley

  • Temporary Administrative Assistant

    • Jun 2001 - Jun 2002
    • Burnley

    As Administrative Assistant to the visiting department I was required notify claimants by post or phone that a benefit review was to take place, I was to liaise with other team members and visiting officers to arrange and prepare for claim visit reviews. Where a visit was not deemed a requirement I was responsible for issuing, monitoring the return and checking of benefit review forms of claimants of Income Support. I was responsible for the maintaining and updating registers or spreadsheets for the use of other people within the office. This required extensive searches and reviews to be carried out on a large scale to ensure that all information was correct and up to date.Due to the nature of the business attention to detail and compliance with all Data Protection legislation was essential, it also required a certain level of empathy and appreciation for peoples differing circumstances when dealing with claimants queries or complaints.