Experience

• 

  Mountainside veterinary hospital

  • Reisterstown, Maryland, United States

  • Customer Service Representative

    • Jul 2022 - Present
    • Reisterstown, Maryland, United States

    • Handles incoming calls while juggling multiple daily tasks• Attracts potential customers by answering product and service questions and suggesting information about other products and services• Resolves products or service problems by clarifying customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution• Maintain calendars for appointments, sort mail, respond to emails and handle incoming faxes as needed.• Maintain customer records by updating account information and maintain financial accounts by processing customer adjustments.

• 

  HealthSource Distributors

  • United States
  • Pharmaceutical Manufacturing
  • 1 - 100 Employee

  • Receiving Manager

    • Dec 2020 - Jun 2022

    · Liaises with Purchasing Department with respect to receiving operations· Directs all receiving operations and receiving operations personnel.· Training new receiving hires to ensure effective, efficient, and safe strategies to improve the work environment.· Manages the work schedule, the workflow, identifies bottlenecks and inefficiencies with respect to receiving operations· Conducts a weekly meeting with team to improve morale.

  • Data Entry Specialist

    • Jan 2018 - Nov 2020

    · Enters Receiving data into Teutonic, the inventory control computer system, based on order receiving documents provided by the receiving supervisors.· Investigates and reports discrepancies between receiving data and purchase orders to Receiving Operations Manager· Liaises with Purchasing Department· Scans and files receiving documents and other reports based on established archiving procedures· Leads and supervises Receiving Clerks and Receiving Supervisor in the absence of the Receiving Operations Manager.

• 

  Panera Bread

  • Barboursville, West Virginia

  • Sales Associate

    • Apr 2016 - Dec 2016
    • Barboursville, West Virginia

    · Prioritized drink requests while managing interruptions, accurately took to-go and special orders via phone, maintained regular and consistent attendance and punctuality.

• 

  Books A Million

  • Barboursville, West Virginia

  • Sales Associate

    • Oct 2014 - Nov 2016
    • Barboursville, West Virginia

    · Prepared merchandise for sales floor, kept work areas cleans and neat always, prioritized and accomplished wide range of tasks each shift