Experience

• 

  ART Housing Finance (India) Ltd

  • Surat

  • RCU / F manager

    • Aug 2018 - Present
    • Surat

• 

  Mahindra Rural Housing Finance

  • Surat Area, India

  • Branch Manager

    • Dec 2017 - Aug 2018
    • Surat Area, India

    Branch manager for SURAT, Taking care Sales, Credit, Operation, Collection, Cash counter, Customer care, etc.

• 

  Kotak Mahindra Bank

  • Surat, Gujarat, India

  • RCU manager

    • Feb 2015 - Dec 2017
    • Surat, Gujarat, India

    RCU manager for south gujarat.Managing visit in Non Starter cases, Fraud cases and Collection related issues of Receipt audit &Settlement cases. Managing Seeding process on Credit, collection and Sales staff with in-house of Agency support. Managing TFE product related visit in rural area along with In-house Personal. Managing monitoring process in Fraud given customer in Secured & Unsecured loan. Managing DSA, DMA empanelment process and also maintaining MIS accordingly also keepingDe-dupe MIS for the same. Doing Pre Activity like Sample cases initiation, Sample reported cases updation by mail,Maintaining monthly MIS Accordingly. Keeping Track on outstation and locally initiated sampled cases to keep TAT on track. Managing Agency for Login to Disbursement screening and sampling related issues. Managing Gold loan audit for Surat and Vapi location Branches with support of valuer. Managing ARD collection agency audit with support of In-house team. Managing Asset verification for CV, CE, LCV and SARAL cases with support of in-house. Managing Asset verification for KMPL (New Car, Used car, KPTR, Prime Vishwas) cases withsupport of in-house. Managing another product as RHBL, ABG, ECG as well. Managing 100% Profile check for all SARAL cases with support of in-house. Managing and Guide Agency and In-house member monthly for all cases related issues toreduce Case and verification related issues. Have managed consumer product also from December 12 to August13 for Surat location. Have managed Collection agency audit, Collection Yard audit, Screening and Sampling relatedissues, TAT issues and MIS for Consumer products.

• 

  HDB Financial Services Ltd.

  • Surat

  • Credit relationship manager

    • Dec 2013 - Jan 2015
    • Surat

    Credit relationship manager for HL, LAP, BL, PL, Auto loan.

• 

  Magma Fincorp Ltd.

  • Surat, Gujarat, India

  • credit manager

    • Jan 2011 - Dec 2013
    • Surat, Gujarat, India

    Credit manager for Auto loan for south gujarat

• 

  GE Capital

  • Surat, Gujarat, India

  • Operations Manager

    • Apr 2006 - Oct 2010
    • Surat, Gujarat, India

    Branch Credit / Operations Cross check and verification of mortgage and home loan documents Management of home loan PDD documents and hand over disbursement chq to respective party Restructuring in home loan / home equity loan accounts when company FRR changes Managing home loan part payment – includes collection and boarding of pre part payment Collection for replenishment cases for HOME LOAN & MORTGAGE LOAN Managing NOC of Car / TW and PL Handling the TT payment of Surat branch Co-coordinating the FCI tracking of SF & TW CSPF Managing cash MIS Handling cash recipt updations of Gujarat and MP Handling of vendors payments Control on stationery of whole branch as files, App form, Agreement etc. Handling the branch issue like telephone line issue, fax machine issue etc Supporter in SF, TW,PLR,RLP,HE,HL, & PLA Dept when create OPS needs,( Regional sign off,Original verified etc) Soft collection for Home loan , Mortgage loan , and Personal loan Receipt book management for countrywide (Surat, Vapi, Valsad & Navsari) Receipt book management for SBI Receipt book with Audit reportCustomer service Handling customer walk in Resolution of customer queries at branch CS desk Handling customer cheque, swapping piece & address updations Handling the customer which are not satisfied from centralized customer care Handling and coordinating with customer care for FRAUD cases Handling the local customer care issue in minor

• 

  Jainam Share Consultants Pvt. Ltd.

  • Surat, Gujarat, India

  • Branch Manager

    • Jan 2005 - Mar 2006
    • Surat, Gujarat, India

    Role and responsibilities Sale & Purchase BSE / NSE / F&O SHARES Handling staff Transfer share certificates from Physical to Demat Lookout on market (Index / Sensex / Nifty) etc. Maintain customer issue Watch on customer credit & debit Also handling collections which is debited form customer Looked on new A/c’s opening in trading & demat Handling the stationery of branch & control on cost. Handling vendors payment like courier, light bill, telephone, etc… Branch issue like telephone, fax machine, major issue...etc... Co-coordinating & reporting to head office Co-coordinating with account department

• 

  Jari manufacturing unit (Jayesh Jariwala)

  • Surat, Gujarat, India

  • Self Employed

    • Jan 1995 - Mar 2004
    • Surat, Gujarat, India

    Manufacturing / Processing unit of JARI.