Experience

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  iROID Technologies

  • Kochi, Kerala, India

  • Business Analyst (Pre Sales)

    • Aug 2020 - Present
    • Kochi, Kerala, India

    Roles and Responsibilities• Act as a communication link between client & business departments.• Act as an information source and communicator.• Understanding strategic business needs & plans for growth.• Finding technological solutions to business requirements.• Improves existing business process.• Ensures the tasks are completed in timely basis.• Document & Price Quote preparation• Gathering critical information’s from client meetings & produces reports based on it.• Works closely with clients, Developer’s and managerial staffs.

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  Etisalat

  • Sharjah, United Arab Emirates

  • Data Entry Specialist

    • Nov 2017 - Jun 2018
    • Sharjah, United Arab Emirates

    Roles and Responsibilities • Identify and assess customer’s need to achieve satisfaction• Build sustainable relationship and trust with customer accounts through open and interactive communication• Provide accurate, valid and complete information by using the right methods/tools• Meet personal /customer service team sales targets and call handling quotas• Handle customer complaints, provide appropriate solutions and alternative within the time limits; follow to ensure resolution Keep records of customer interactions, process customer accounts and file documents.• Personal document (Emirates ID, Passport, Visa, etc) verification in order to find out the latest document for updation. • More preference to valid Emirates ID and then to passport followed by visa, GCC ID, Diplomatic ID... etc• Review and check applications and supporting documents.• Code and process applications into required electronic format.• Scan documents into database.• Audit on-line applications for accuracy and completeness.• Load information onto prescribed databases.• Maintain complete activity logs and prepare reports.• Responds to requests for information and statistics.• Retrieve and present required information in various formats.• Manage application changes.

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  Sutherland Mortgage Services, INC Richmond Ave. Suite 270N, Houston

  • Cochin Area, India

  • Customer Service Consultant

    • Apr 2012 - Apr 2013
    • Cochin Area, India

    Roles and Responsibilities• Manage inbound and outbound customer calls to effectively sell mortgages and other products.• Maintain strong relationship with builders and real estate persons for business development.• Prepare reports to track mortgage activities.• Maintain and manage customer and their mortgage information accurately.• Supports the customers for taking mortgages.• Cross monitoring the data which submitted by the bank of the customers who have applied for mortgage.• Collect and analyze financial and credit information from the bank in order to determine suitable loan program.• Gather and analyze documents required for loan approval, closing, etc. • Maintain and manage customer and their mortgage information accurately.