Experience

• 

  Al Hokair Group

  • Dubai, United Arab Emirates

  • Housekeeping Manager

    • Dec 2005 - May 2018
    • Dubai, United Arab Emirates

    • Comprehensive knowledge of safety and hygiene practices and regulations.• In-depth knowledge of cleaning methods and operation of housekeeping equipment.• Proven commitment to providing a high standard of care and concern to senior residents.• History of been able to work independently towards task completion and achievement of quality standards• Personal reputation as an individual of high ethical standards.• Handle the tasks of monitoring and inspecting the activities of housekeeping staff to ensure that their performance meets the set standards of cleanliness.• Assigned responsibilities of preparing daily activities and shift allocation of the staff.• Perform the tasks of checking and ordering supplies and inventory items required for conducting housekeeping activities.• Responsible for hiring the housekeeping staff and identifying materials that need replacement.• Handle responsibilities of repairing and maintaining housekeeping equipment as well as process attendance system of the staff.• Perform the tasks of supervising janitorial staff and coordinating in daily schedule activities.• Ensured that housekeeping and laundry staff are trained in all service attendant operations, including cleaning procedures and hotel amenities.• Ensured housekeeping standards are recognized and followed and my own personal training is always updated.• Produced weekly housekeeping schedule to budget guidelines.• Inspected guest rooms daily to ensure Homewood cleanliness standards are met• Cleaned rooms as required by daily occupancy• Lead, direct and administer all housekeeping operations to include, but not limited to, of systems use and management, budgeting and forecasting, inventory control, payroll, department management, policy and procedure implementation

• 

  LOTUS HOTELS, INC.

  • Dubai, United Arab Emirates

  • Housekeeping Manager

    • May 2002 - Apr 2004
    • Dubai, United Arab Emirates

    • Provided guidance, reinforced positive work ethics and monitored operation's efficiency and corrective measures.• Established highly effective systems to ensure associates are motivated to support key objectives.• Instrumental in raising associate recognition scores and the department's associate opinion scores.• Active member of property's Green Team, Safety Committee, Associate Rallies, Wellness Program, Associate of the Month Selection Committee, interview process and new hire training/departmental orientation process.• Proficiently built rapport and strong relationships through sincerity, diligent efforts, and sound ethical decisions.• Recruited, scheduled, trained and developed staff.• Conducted inspections of all areas with the ability to anticipate customer needs, change goals and direction quickly while multitasking.• Maintained housekeeping budget, providing billing summaries and expenses for various events.• Ensured proper maintenance of all equipment, arranged for repair and/or replacement of used and damaged equipment.• Upheld the highest standards of cleanliness, safety and conduct.• Performed daily inspections and produced room status reports• Managed guest and staff complaints.• Assisted with all staff problems, such as benefits, payroll, etc.• Trained new employees on maintenance and custodial procedures• Served as a Fire Safety Director: Staff and monitored lobby fire command station, assisted in implementing and maintaining an approved fire safety program in the building, revised and maintained all assignments of Fire Safety personal and associated logs, prepared and updated fire safety team charts as directed by Chief Engineer/ Hotel Manager and coordinated testing of fire alarm system with building management, employees and guest• Forecasted and scheduled employees according to the hotel's occupancy and budget needs.

• 

  Mercure Hotels

  • Muscat Governorate, Oman

  • Housekeeping Manager

    • Apr 2001 - Apr 2002
    • Muscat Governorate, Oman

    • Highly skilled in planning, coordinating and directing all daily activities pertinent to custodial functions. • Strong leadership acumen; hires, trains, supervises, coaches and counsel’s housekeeping workers and team members. • Hands on experience in managing daily systems use and management, cost control and overall productivity • Monitors employee performances and works towards further development • Profound ability to anticipate guests’ needs and respond appropriately • Working knowledge of rooms management systems • Trained 20 new housekeepers in various specialties within a tight deadline following the opening of the new MERCURE Hotel. • Developed and implemented written and interactive training material for training new housekeeping staff • Planned and facilitated team member daily meetings, increased output by 30% • Prepared and rendered yearly performance evaluations for housekeepers.• Prepared budgets and handled purchasing for Housekeeping, Laundry and Honor Bar.• Successfully reduced turnover in the department to fewer than 10% annually.• Instituted a Self-Inspection program with Room Cleaners that became the adapted practice for the company.• Created a staff development program with the assistance of the Assistant General Manager.

• 

  TAJ ALFALAJ HOTEL

  • Muscat Governorate, Oman

  • Floor Supervisor

    • Jan 1990 - Dec 1998
    • Muscat Governorate, Oman

     Supervision, monitoring and review of team activities. Managing and maintaining Quality of Customer Handling for a team of 45 agents. Trained on Mini soft, Sky port, for Check in and Reservation. Guest check in Departure control. Arrival control system. Ramp control. Taking adequate measures to monitor and analyze the performance on all parameters as set by AAI to design immediate POA when observed. Secondary ladder point check. Involved in the preparation of daily, monthly and yearly reports. Baggage mishandling trackers. Baggage loading and unloading system. Training loaders for baggage handlings. Handling passenger complaints Auditing and improving CSR compliance to the Quality KRAs and KPIs.

• 

  Taj Residency , Bangalore . 5 Star D Hotel

  • Bengaluru Area, India

  • Housekeeping Supervisor

    • May 1984 - Apr 1989
    • Bengaluru Area, India

    • Launder curtains, voiles, shower curtains, shower mats, hand towels, workwear etc.• Count dirty laundry and bag ready for collection by the laundry service.• Liaising with the College’s laundry service, maintain adequate stocks of linen and keep accurate records of all dirty linen returned and clean linen and received.• Assume responsibility for three Linen Rooms, storing linen and other items on shelves within HSE guidelines and keeping the Linen Rooms clean and tidy always. Initially this will include sorting curtains according to size, labelling, keeping a record of all curtains held in stock, and storing them so that they can be easily retrieved.• Ensure supplies of curtains, bedding and furnishings are kept in good order. • Responsible for coordinating all large party, events, and buyouts. Create procedures and policies for the planning of these events, including menu and cost/profit planning with chefs. • Order and monitor office supplies and selected restaurant supplies. Sourced vendors and negotiated pricing as needed. • Answering multiline telephones as well as keep up with expense accounts • Administrative management of wine program with Wine Director. Maintained all records, menus and reconciled all bills and inventory on monthly basis. • Created company filing system and procedures for regular maintenance.