Experience

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  Abu Dhabi Global Market (ADGM)

  • Abu Dhabi, United Arab Emirates

  • Digital Learning Consultant and LMS Administrator

    • Dec 2020 - Present
    • Abu Dhabi, United Arab Emirates

    • Create program and course structure within the LMS. Upload content for each course within the structure.• Upload resources, downloadable contents, assignments, quiz, assessments for each course/program. • Create placeholders for WebEx sessions for each day’s activities within the course for each week.• Upload student and stakeholder surveys on the LMS and the CRM for appropriate feedback.• Meet with external training companies (training partners) and device methods and means to transfer the training videos, training content and resources on to ADGM LMS.• Liaise with the IT team to develop dynamic dashboards to view and analyse the customised reports and sur-veys.• Check and update the ADGM Academy website to have direct and easy registration for prospective and new students.• Generate student registration and student ID automatically and send it to the student’s email for future refer-ence.• Upload badges, leaderboards, microlearning for gamification. • Share certificates with the IT team to integrate the automatic certificate generation upon completion of the course or module. • Handle the Integrated Library System (ILS) or Library Systems Platform (LSP) with the LMS system for seam-less use of both using the Student Information System (SIS).• Capture of business-oriented elements such as lead generation, lead tracking, contracts, integrated payment gateway, invoice generation etc.• Capture, record, maintain, process and generate reports for enrollments, programs and courses on the LMS, number of students passed for each programs/courses and overall average etc.• Capture, record, maintain, process and generate reports for classroom attendance, late fee payment, late or no installment payment for online access to ILS/LSP.• Handle the SIS or CRM system and coordinate the functioning of LMS, ILS/LSP.• Create, update and monitor competencies and learning plans on the ADGM LMS for ADGM employees based on department feedback and requirements.

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  GEMS Education

  • Dubai, United Arab Emirates

  • Learning and Development Consultant, System Administrator (

    • Jul 2020 - Oct 2020
    • Dubai, United Arab Emirates

    • Capture simulation for various functionalities of a new software Phoenix Classroom 2.0 to enable teachers to reach students online• Create modules to enable teachers and students to become aware and proficient in using the new Phoenix Classroom 2.0 system• Create user manuals and other allied documentation to allow better facilitation in implementing the new system• Use Captivate 2019 to capture simulation and update the learning modules in the SumTotal based LMS system for GEMS• Test, troubleshoot and fix issues related to learning modules and courses on the SumTotal LMS system.

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  Axiom Telecom

  • Dubai, United Arab Emirates

  • E-Learning Specialist & Instructional Designer

    • Apr 2016 - Apr 2020
    • Dubai, United Arab Emirates

    1. Create e-learning nuggets for value added services by Axiom2. Prepare scenarios and videos for upgrading selling skills for the retail staff3. Create workshops and other training material to upgrade and update the call centre employees of Axiom4. Provide training material for the Van Sales department of Axiom5. Upload training material to the LMS and maintain the working of the LMS6. Produce the weekly and monthly reports of the learner's advancement

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  Aptara

  • Pune

  • Senior Instructional Designer

    • Jul 2015 - Oct 2015
    • Pune

    • Create courses for corporate clients in the field of Banking, Finance and Insurance, Healthcare and Pharmaceuticals depending upon the clients need and requirement• Prepare compliance documents, manuals, journals and user-friendly learning material• Design and execute alterations and modifications based on the feedback and inputs from the SME or content experts• Create courses for redressing customer complaints through social media, such as Facebook®, Twitter®, blogs and third-party websites• Work as on-site as Senior Instructional Designer at Reliance® for creating blended learning modules and ILT• Work in conjunction with the Technical Head and Operation Head to create, document and facilitate on-floor, hands-on workshop training content• Develop Facilitator's Guide (FG), Participant's Guide (PG), ILT and Workshop on 4G services from Reliance®• Maintain updated curriculum database and training records• Provide train-the-trainer sessions for internal subject matter experts• Manage and maintain in-house training facilities and equipment• Maintain the LMS management structure to ensure it aligns with the Human Resources Organization Chart and Learning and Development strategy• Analyze current business needs to identify, recommend and implement computer-based systems and e-learning solutions.• Link e-learning modules and their associated exams to the LMS to allow the use of the LMS exam bank.• Troubleshoot hardware and software issues related to desktop computers and laptops• Prevent and remove virus, malware, Trojans, PUPs, tracking cookies, keyloggers, adware from company assets• Modify, upgrade, install and reinstall operating systems and servers.Clients Handled: Reliance®, Coldwell Banker, KPMG® SAP™, Cisco™, Maximus® and McKesson™.

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  Magna Infotech - A Division of Quess Corp Limited

  • Navi Mumbai

  • Senior Instructional Design Analyst

    • Apr 2015 - Jul 2015
    • Navi Mumbai

    • Design and develop courses depending upon the customers need and requirement• Perform evaluation and determine audience and initiate trial runs for the courses or live demonstration instructor-led training with actual content materials• Design ILT, WBT, vILT and contrive alterations and modifications based on the feedback and inputs from the subject matter experts and allied team• Create instructional content, layouts and interactivity• Create and quality check storyboards. Check the content after development and before delivering to the client • Prioritize, manage and meet deadlines for various modules and deliverables• Work as on-site as Senior Instructional Designer at Accenture® Consulting for creating blended learning modules and ILT• Design and prepare educational aids and materials that are WGAG and 508 compliant• Assess instructional effectiveness and summarize evaluation reports determining the impact of training on employee skills and how it affects KPIs.Clients Handled: Australian Defence - Applications Managed Services Partnership Agreement (AMSPA).

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  Accenture Services Limited

  • Mumbai

  • Instruction Design Analyst

    • Nov 2010 - Apr 2015
    • Mumbai

    • Create and develop ILT, vILT, WBT, CBT and blended courses• Develop content including self-learning materials for distance education students• Created error free storyboards with minimum guidance from Instructional Design Leads and Subject Matter Experts• Create workbooks, checkpoints and assessments comprising multiple choice questions, crosswords, concept maps, puzzles and gamification• Create instruction manuals and technical catalogues. Prepare documents to ease troubleshooting steps in case of breakdown or maintenance• Create checklists and other standard instruction documents to ensure high-quality training content• Review, edit and proofread the training content (Hand-outs/Digital Media)• Choose appropriate training methods, such as simulations, mentoring, on the job training, professional development classes, etc.• Market available training opportunities to prospective clients• Identify skill or knowledge gaps and close them by conducting market-wide needs assessment• Use accepted education principles and track new training methods and techniques according to the latest instructional Design theories• Assist in the implementation of e-learning modules that utilize multiple authoring tools and methods to ensure they successfully integrate with the LMS• Troubleshoot hardware and software issues for desktop computers, laptops, printers and other accessories (Hewlett Packard products and Dell products)• Troubleshoot and remove virus, malware, Trojans, PUPs, tracking cookies, keyloggers, adware from desktops and laptops• Troubleshoot, upgrade, install and reinstall operating systems• Conduct complete troubleshooting and monitor the maintenance of modems, routers and Internet services using DSL services• Resolve hardware issues related to desktop and laptops.Clients Handled: Nike™, Cargill®, Telstra™, BMW™, Oracle® Corporation, Hana Financial, Unilever®, BT Group, Adhaar, Kimberly-Clark, Thomas Cook® and Shell™ Global.

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  Supreme Mullite India

  • Mumbai and Vapi

  • Manager for Furnace operations

    • Jul 2006 - Oct 2010
    • Mumbai and Vapi

    • Prepare the design and ensure development of the furnaces depending upon the customers need and requirement• Perform on-site installation and trial runs for the furnace or live demonstration with actual materials loaded in the furnace• Design and implement alterations and modifications based on the feedback and inputs from the production team• Organize the final deployment and handover of equipment with operating manuals and spares as per requirements• Create instruction manuals and technical catalogues for deployable furnaces• Prepare documents to ease troubleshooting steps in case of breakdown or maintenance.Clients Handled: NPL®, Testing Laboratories, UPL®.

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  Ace Industrial Consultant

  • Mumbai and Vapi

  • Manager for Small Projects

    • Jun 2003 - Dec 2005
    • Mumbai and Vapi

    • Generate design, handled production and conducted installation of equipments for different chemical and ceramic projects• Carry out the actual installation of the project on-site, trial runs and provided feedback for the design team for any flaws or additional requirements• Spearhead the project including transfer of certain expertise to individuals selected by the company • Impart the knowledge to operate and maintain certain equipment and associated software• Conduct the team to provide maintenance, spares, other technical support for the period covered under warranty or extended warranty.• Design installation manuals for the on-site installation team. Prepared the technical sheets for the design details and job aids for the team directly involved in the operation of equipments.Clients Handed: Water Works, Potable Water Bottling Plant, Municipal Supply, Pharmaceutical and Glucose Plant

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  Vijay Pumps Private Limited

  • Vapi, Gujarat

  • Maintenance Manager

    • Feb 2003 - Jun 2003
    • Vapi, Gujarat

    Supervise the maintenance of the electrical and electronic equipments of the plant/factory as and when required.Develop some additional apparatus to facilitate the current operations to speed up delivery.

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  Control Electric Company

  • Noida (U.P)

  • Assistant Manager Marketing

    • Jun 1999 - Dec 2002
    • Noida (U.P)

    • Analyse and evaluate the different needs, requirements, objectives and concepts to design appropriate industrial automation framework• Work in coordination with the design team and the production sections to make sure and achieve the actual requirements for the customer• Use industrial automation related tools, such as PLC, SCADA, drives, panel designing, instrumentation, MS-Projects and DCS• Compute costing and achieve the realization of project till the time the actual on-site installation and/or demonstration or trial run.Clients Handled: IFFCO Bagging Plant, Large Auditoriums, Hero Honda® Motorcycles, Carrier Air Conditioners, GE Motors®.

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  Omkareshwar Minerals

  • Katni (M.P.)

  • Administrative Manager

    • Feb 1997 - May 1999
    • Katni (M.P.)

    • Work as an administrative manager to maintain quality and uninterrupted supply of minerals/ore to various cement companies and emery plants• Grade the excavated minerals and send them to different cement manufacturers according to their needs or requirements• Create new markets, at regular intervals, depending on the quality of ore/minerals excavated from different mine pits.Clients Handled: Emery Manufacturing Plants, High Alumina Cement Plants, Quick Setting Cement Industries, Opacifier Manufacturing Industries.