Experience

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  Irs Usa

  • General Clerk
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  APAC Customer Services

  • Cedar Rapids, Iowa Area

  • Express Scripts Account Representative

    • Dec 2014 - Present
    • Cedar Rapids, Iowa Area
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  Expert Global Solutions

  • Medical Customer Service Representative

    • Nov 2014 - Present
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  The University of Iowa

  • Iowa City, Iowa Area

  • Graduate Research Assistant

    • Aug 2012 - Dec 2013
    • Iowa City, Iowa Area

    Worked with senior law professors, assisted the program director in legal research and writing research articles for prominent law journals.Read assigned books and articles, wrote summaries of the full content, there after with mutual discussion under the direction and supervision of program dire...

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  GEO Television Network & JANG Group of News...

  • Karachi, Pakistan

  • Law Officer (Corporate Lawyer)

    • Feb 2008 - Feb 2012
    • Karachi, Pakistan

    Kept the company out of trouble by anticipating and helping to circumvent problems; Effectively ensured that company is up to date on new business laws and regulations. Anticipate and guard against legal risks facing the company Draft corporate contracts and written statement of suit filed again...

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  Ministry of Postal Services

  • Post Master General

    • Dec 2010 - Sep 2011

    Designed effective schemes of incentive to motivate employees for delivering quality and flawless service to customers; Recommended business strategies after research and evaluation of techniques and tools to enhance the performance of the Organization Assess critical issues and problems, and designs organizational development plans to enhance performance Accountable for improving quality of services and image of the Organization Designed new product to cater changed need of customers Developed solutions to problems of complex nature with high degree of creativity and innovation Directed, controlled and regulated the efficiency of middle management Proportionately handled tasks such as hiring and firing of employees as well as marketing, and customer service Efficiently managed customer complaints for a better customer relationship Conducted inspection, investigation and evaluation of performance of employees

  • Deputy Post Master General (Administration)

    • Jan 2005 - Nov 2010

    Oversaw, controlled and regulated all administrative and human resources issues; Designed and implemented organizational level changes to increase productivity and customer satisfaction Brought implementable changes in operational area where employees discharged their duties comfortably and efficiently hence adding trust in the eyes of external customer with in minimum cost Monitored performance of each segment in a rational approach with consultation of operative workforce for integrating various segments to continuously improve work flow, cycle time, product and service quality Provided performance consultancy of organization in general and employees in particular to higher management  Interacted with first line managers, supervisors and employees for removing friction and introducing employee development programs for smooth functioning of the department, auxiliary services and services assigned to out-source contractors Assessed and evaluated the performance and strategies being employed by market competitors and activities related to corporate mergers and acquisitions Critically assessed business issues keeping in view the market trend, customer behavior, use of latest technology with its financial implications

  • Chief Post Master

    • Feb 2001 - Feb 2005

    Controlled operations, accounts and ensured maintenance of all machineries  Performed checking and regulating the receipt and payment of heavy transactions through treasury, computer operation and its functionality Managed and evaluated a staff of 300 employees through performance reviews and annual reports

  • Controller

    • Feb 1991 - Jan 2001

    Directly responsible for all operations such as sorting, transmission and receipt of all incoming and outgoing letter/parcel mail Inputted document data into the standard registers ensuring that the information is accurate and up to date Generated various mail control reports as required Maintained files and control logs as required by the project Managed and evaluated a staff of 300 employees through performance reviews and annual reports

  • Superintendent

    • Jul 1984 - Jan 1991

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  Ramada Inn

  • San Antonio, Texas

  • Assistant Manager

    • Mar 2005 - Aug 2005
    • San Antonio, Texas

    Provided assistance and customer support in daily management of hotel and staff; worked with a diversity of people from different ethnicities and backgrounds Ensured group specifics and individual guest request are met daily; ensured VIP's are checked in and proper flawless quality services ...

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  Federal Investigation Agency

  • Karachi, Pakistan

  • Investigation Officer

    • Jan 1975 - Jun 1984
    • Karachi, Pakistan