Experience

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  Blockchain Innovation Group AG

  • London Area, United Kingdom

  • Partner

    • Apr 2019 - Present
    • London Area, United Kingdom

    ◦ Day to day management of individual/group calendar, meetings, internal/external issues, social media and weekly newsletter.◦ Prioritised emails, phone calls and communicated messages.◦ Took minutes - drafted, reviewed and sent minutes and various other communications, in challenging timescales.◦ Event planning and coordination of travel arrangements.◦ Managed documentation relating to highly sensitive client and partner agreements.◦ Mapped out business development ideas for internal growth.◦ Wrote reports and case studies in the blockchain environment for particular use cases.

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  Collins Construction Ltd

  • London Area, United Kingdom

  • Personal Assistant

    • Feb 2012 - Nov 2012
    • London Area, United Kingdom

    ◦ Day to day administrative tasks, procurement, managed requests from area managers.◦ Scheduled appointments and organised diary entries.◦ Produced reports and updated progress trackers for regional projects by liaising with the Property management team.◦ Collated vast amounts of information and created printed packs whilst ensuring logical order, labelling and clear organisation.

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  Computrix Ltd

  • Reading, Berkshire, United Kingdom

  • Director

    • Jul 2007 - Feb 2012
    • Reading, Berkshire, United Kingdom

    ◦ Worked as an Admin manager within an Authorised Apple Service Provider (Over 500 Electronic Products serviced monthly).◦ Responsible for manning the front desk, liaised with customers and booking in faulty units (laptops, MAC’s and PC’s).◦ Managed, collated and processed all invoices/payments into and out of the business for presentation to the accountant. This information was used in the production of end of year payroll and tax documentation.◦ Supervised contracts for new service providers including Apple, John Lewis and Garnet Publishing. This included contracts management and onboarding onto the CAD system.◦ Managed the in-house system for collecting, reviewing and sharing all job orders and accompanying financials.◦ Dealt with time sensitive and urgent queries as and when they arose.◦ Dealt directly with customer queries regarding the repair of units, after sales service and complaints on occasion.

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  APCOA Parking (UK) Ltd

  • London, Greater London, United Kingdom

  • IT Project Manager

    • Mar 2003 - Jun 2007
    • London, Greater London, United Kingdom

    ◦ Worked as an IT Project Manager to deliver the implementation of a call centre from a technical perspective.◦ Led the infrastructure project from RFP stage all the way to a fully operational call centre.◦ Managed delivery teams, project scope, timelines and stakeholders throughout the life-cycle of the project. ◦ Liaised directly with many external vendors including BT and Cisco.◦ Created information packs and materials for weekly meetings and calls into head office.◦ Much of the work was in line with local council procedures which had to be adhered from a regulatory and legal perspective. ◦ Managed and updated bespoke software roll-outs for councils across the country. Any amendments to scope were discussed and realigned at my discretion.

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  Transport for London

  • London Area, United Kingdom

  • Business Process Management Assistant

    • Jan 2003 - Mar 2003
    • London Area, United Kingdom

    ◦ Trained staff on specific training modules enabling all employees to acquire specialist knowledge and apply it to their job – thus meeting departmental standards.◦ Contributed new ideas for improving customer service within the team-briefing environment – resulting in operational effectiveness.◦ Prioritised workload during resolution time to ensure that all cases are resolved within the time frame promised to customers.