Experience

• 

  Anthem, Inc.

  • Norfolk, Virginia Area

  • Information Technology Infrastructure

    • Feb 2017 - Jul 2017
    • Norfolk, Virginia Area

    • Support file transfers for different regions• Collaborated with developers testers and end users technical compatibility • Developing solutions for existing products and systems.• Mapped and documented interfaces between legacy and systems.

• 

  Anthem

  • Norfolk, Virginia Area

  • Information Technology Specialist

    • Feb 2017 - Jul 2017
    • Norfolk, Virginia Area

    • Support file transfers for different regions• Collaborated with developers testers and end users technical compatibility • Developing solutions for existing products and systems.• Mapped and documented interfaces between legacy and systems.

• 

  Emcompass Limited

  • Virignia Beach, VA

  • Help Desk Specialist

    • Nov 2015 - Dec 2016
    • Virignia Beach, VA

    • Support and respond to pharmacy representative who calls in with technical issues• Analyze customer problems and formulate plans of resolution• Assist clients with software updates• Troubleshoot remotely through logmein rescue.• Proactively look for ways to improve processes, operations and the customer experience• Manage clients’ data on server • Performed analysis and presented results using SQL, and Excel.• Perform troubleshooting through active directory• Schedule one on one remote session to assure client machines adhere to standard data policies• Ensure documentation is written and kept updated on current procedures

• 

  G4S

  • Chesapeake, VA

  • Senior Control Room Operator

    • Dec 2014 - Jan 2015
    • Chesapeake, VA

    • Monitored all Cox Communication's sites for the state of Virginia• Maintained a thorough knowledge of all software applications • Completed camera assessments for remote sites• Provided administrative support for Cox Communication's Virginia Security Team• Accurately enter data into Microsoft Excel for clients to support incidents that occur• Completed hardware configurations for remote sites via Pro-Watch software• Notified distribution group of any severe weather that may occur in the state of Virginia• Troubleshoot security panels remotely via telephone while logging entries

• 

  Eye Care One

  • Augusta, Georgia Area

  • Traveling Optical Tech

    • Apr 2010 - Jul 2010
    • Augusta, Georgia Area

    ● Assisted Optician in servicing patient in Nursing Home facilities around Georgia.● Entered patient files into software program. ● Coordinated glass orders to and from the facilities for patients.

• 

  Securitas

  • Augusta, Georgia Area

  • Security Officer

    • Oct 2009 - Jul 2010
    • Augusta, Georgia Area

    ● Provided mobile and foot patrol at multiple locations.● Answered customers' questions and addressed problems and complaints in person and via phone. ● Maintained visually appealing and effective displays for the client.

• 

  McDonald's Corporation

  • Clearwater, South Carolina

  • Shift Manager

    • Oct 1999 - Jul 2004
    • Clearwater, South Carolina

    ● Overseer of daily production ● Handled daily deposits to and from the banks● Responded to customer complaints and assured quality control.