Experience

• 

  Slalom

  • Detroit, Michigan, United States

  • Consultant

    • Sep 2021 - Present
    • Detroit, Michigan, United States
• 

  Charter Communications

  • United States

  • Product Manager - Digital Marketing

    • Jul 2019 - Sep 2021
    • United States
• 

  BCV

  • Greater Chicago Area

  • Product Manager

    • Jul 2018 - Jul 2019
    • Greater Chicago Area

    BCV is a technology-enabled social media management and strategy company that operates the 24/7 social media presence of more than 30 different global hotel brands including properties at Four Seasons, InterContinental, Hilton, Rosewood, Hyatt, and Marriott. Leveraging our proprietary technology ...

• 

  Time Warner Cable

  • United States
  • Telecommunications
  • 700 & Above Employee

  • Product Manager - Product Catalog

    • Feb 2012 - Jun 2017

    Product Owner and Systems Manager of Siebel CRM back end platform. Responsible and accountable for configuration and enhancement releases which provide online ordering for over 11 million residential customers. SME for ecommerce systems and domain as well as company products and procedures.● Managed change requests, timelines, and tasks for both configuration (maintenance) and development releases while coordinating and collaborating with internal and external teams.● Accountable for all configurations and data in Siebel CRM for enterprise wide eCommerce platform.● Oversaw sophisticated sales CRM system that processes 3.5K+ daily orders for new and existing customers.● Increased revenues while improving customer satisfaction scores by collaborating with stakeholders to provide new or improved features by extending existing functionality or identifying development needs. ● Implemented many new technologies and strategies that produced benefits in lower/quicker maintenance, less time to market, and increased flexibility.● Worked together with Technical Directors and Release Managers to ensure deployments were scheduled at opportune times to minimize interruption to site activities and avoid deployment conflicts with other teams.● Liaison between business users and technical and development teams.● Assessed business problems and translated them into specific requirements to find solutions in process improvement or development that were cost-effective and met business needs. ● Provided technical support to internal and external customers as needed.● Presented short and long-term solutions to business requests, providing detailed data on pros and cons of options.● Actively involved in the Scrum development process, including identifying and writing PBIs, backlog grooming, release planning, and sprint reviews.

  • Technology Consultant

    • Feb 2010 - Feb 2012

    Provided guidance and consulting for launch of new, company-wide online ecommerce platform for existing customer servicing and ordering. Supplied feature feedback, business analysis, and technical support.● Successfully launched first ever existing customer online servicing portal.● Traveled to many company locations to provide in person analysis, support, and collaboration with other departments.● Increased revenues & improved customer satisfaction scores by engaging stakeholders to provide new or improved features.● Moved ecommerce product management ownership in-house to internal company teams.

• 

  CSG International

  • United States
  • Software Development
  • 700 & Above Employee

  • Business Consultant II

    • Nov 2008 - Feb 2010

    Served as subject matter expert for all configurations in the Enterprise Product Catalog for CSG clients. Consultant and Business Analyst for Time Warner Cable acquisition online ordering Buyflow Project. Owned system configuration within CSG software platform and worked directly with CSG Development, Time Warner Cable Development, and Time Warner Cable Marketing teams.● Business analyst for major cable clients Eastlink, SHAW, Comcast, and Time Warner Cable.● Identified defects through testing and provided feedback to Project Managers, QA, Product, and Development.● Collaborated with Product Owners, Project Management, and QA to identify product gaps and possible solutions.● Used insight and experience to make recommendations on change requests and enhancements from clients.● Managed requirements, documentation, timelines, and client expectations for development and data releases.● Provided onsite training and support at client locations.

  • Business Consultant

    • Jan 2007 - Nov 2008

• 

  City of Richmond, Michigan

  • Richmond, MI

  • Systems Manager

    • Aug 2005 - Jan 2007
    • Richmond, MI

    Systems and IT Manager for Public Library system. SME for the integrated library system (ILS), computer hardware and software, and other library technology. Provided employee training on computer software and library systems.