Bio
Experience
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Customer Success And Events Director
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United States
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Travel Arrangements
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1 - 100 Employee
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Client Success Specialist (Level IV)
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May 2023 - Present
• Promoted in May 2023 to Bandwango's highest level of Client Success Specialist• Serve as a Client Success manager guiding clients through the development, use and post-implementation analysis of Bandwango’s mobile-optimized products.• Strategize with clients to discover product use cases that best align with their strategic imperatives and organizational goals. • Strive to ensure clients are getting the most value out of the platform, including maximizing engagement, capturing relevant data, building their marketing opt-in list, driving transactions, retargeting passholders, and developing an organized annual plan• Provide recommendations to clients for how to structure their mobile-optimized passports to best engage their customers. • Analyze data reports to help clients make strategic decisions based on hard numbers.• As a Level IV Client Success manager, Bandwango’s highest level of that position, provide training and support to new team members and help lead initiatives that inspire platform improvements.• Manage on-site ticketing support annually for Utah Arts Festival and Utah Pride Festival, assuring smooth ticket scanning at entrance gates for more than 30,000 people.• Represent Bandwango at conferences, which have included: Destinations International (Toronto - 2022), Visit North Carolina Tourism Conference (Asheville - 2023), DIY Tourism (Asheville - 2023), DMA West (Mesa - 2024)
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Client Success Specialist (Level III)
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Feb 2022 - May 2023
• Serve as a Client Success manager guiding clients through the development, use and post-implementation analysis of Bandwango’s mobile-optimized products.• Strategize with clients to discover product use cases that best align with their strategic imperatives and organizational goals. • Strive to ensure clients are getting the most value out of the platform, including maximizing engagement, capturing relevant data, building their marketing opt-in list, driving transactions, retargeting passholders, and developing an organized annual plan• Provide recommendations to clients for how to structure their mobile-optimized passports to best engage their customers. • Analyze data reports to help clients make strategic decisions based on hard numbers.
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Get Vocal Entertainment
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Asheville, NC
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Singer/Audio Mixer/KJ/DJ
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Jul 2014 - Present
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Asheville, NC
• Work with Asheville music venues, bars, restaurants and wedding venues to provide music entertainment.• Experienced wedding DJ with a track record of 5-star reviews.• Sing and perform at karaoke shows and events including weekly show at Melting Pot Social in the heart of downtown Asheville.• Pe...
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Explore Asheville Convention & Visitors Bureau
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Asheville, NC
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Content Manager
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Jun 2016 - Feb 2022
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Asheville, NC
• Produce compelling written content, photography and video.• Develop content optimized for SEO to boost ranking in Google search• Manage and serve as the voice (and face) of Explore Asheville’s social media channels. • Innovate and develop content ideas for social, web and email distribution.• W...
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Westmont Commons Apartment Homes
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Asheville, NC
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Leasing Consultant/Assistant Property Manager
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Jul 2015 - Jun 2016
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Asheville, NC
• Promoted quickly from Leasing Consultant to Assistant Manager of a 252-unit, RAIT Residential Property (formerly a Trade Street Residential property) in Asheville, NC.• Effectively drove sales through in-person showings and follow up calls and emails• Helped maintain 94% occupancy or higher dur...
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Gray Television
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Wichita, KS
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News Reporter
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Jul 2012 - Jul 2014
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Wichita, KS
Covering stories for the ABC affiliate KAKE-TV in Wichita, KS.
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KOTA-TV
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Rapid City, SD
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General Assignment Reporter, Producer and Weekend Anchor
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Apr 2010 - Jun 2012
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Rapid City, SD
Weekend Anchor, General Assignment Reporter and Producer for KOTA-TV, the ABC affiliate in Rapid City, South Dakota.KOTATV.com
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Syracuse University Bureau Chief
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Sep 2008 - May 2009
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United States
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Broadcast Media Production and Distribution
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100 - 200 Employee
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Founder, Executive Producer, Director- CitrusTV Noticias en Espanol
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Jan 2007 - May 2009
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Reporter/Anchor/Executive Producer
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Aug 2005 - May 2008
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Sports Staff Writer
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Sep 2005 - Dec 2008
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Runner at the Democratic National Convention
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Aug 2008 - Aug 2008
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Intern
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May 2008 - Jun 2008
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News Intern
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May 2007 - Aug 2007
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United States
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Newspaper Publishing
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100 - 200 Employee
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Local Sports Desk Assistant
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Apr 2004 - Jan 2005
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Stringer
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Sep 2001 - Jan 2005
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Writer/Researcher
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Jul 2003 - Aug 2004
Worked in the summer of '03 and '04
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Education
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2005 - 2009S.I. Newhouse School of Public Communications at Syracuse University
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2001 - 2005Agoura High School
Suggested Services
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Industry Focus. “Entertainment”
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