Experience

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  ChronoTrack

  • Louisville Colorado

  • Regional Support Engineer

    • Mar 2016 - Present
    • Louisville Colorado

    Chronotrack, a subsidiary of Life Time Fitness. Western region support engineer.● Provided on-site and phone training for client companies● Acted as Western US Support engineer supporting over 50 companies● Operated in technical support role to meet expected SLA’s for client support● Provided on-site race-day support for high profile races

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  FMC Technologies

  • Englewood CO

  • Information System Analyst

    • Oct 2011 - Nov 2015
    • Englewood CO

    ● Operated in an enterprise level environment supporting tier I & II● Consistently led monthly service metrics within IT support team● Remodeled billing for Verizon and At&t accounts saving over $100k yearly● Created technical documentation to better assist support and internal staff● Created SOX compliant new hire | termination processes● Delivered new hardware requests 3-4 days early on a 5 day scale● Created and maintained PC images for various operations● Managed the mobility account consisting of over 600 devices with 4 separate carriers● Responsible for handling invoicing for service provider accounts● Call tracking: BMC Express Service Desk | Remedy | Track-it

• 

  Long View Systems

  • Greater Denver Area

  • Systems Consultant

    • Nov 2009 - Oct 2010
    • Greater Denver Area

    ● Operated in an enterprise level environment supporting tier I● Developed and implemented multiple improved service desk policies● Call tracking: BMC Express Service Desk | Remedy● Provided training to internal user-base● Responsible for new hire and termination process● Imaged and deployed hardware to internal clients

• 

  Murray Motor Imports

  • Greater Denver Area

  • IT Administrator

    • May 2002 - Jul 2009
    • Greater Denver Area

    ● Identified product problems and strengths and collected data on the customer experience● Managed local IT team, allocating resources to on ongoing projects and enforcing SLA’s● Managed internal service desk responsible for total client satisfaction within SLA’s● Performed duties as Safeguard Administrator to ensure security of customers● Created new and improved IT policies for a more secure and reliable network● Managed internal networks

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  United States Marine Corps

  • Iwakuni Japan

  • Sergeant of Avionics Search and Rescue Unit

    • Feb 1998 - Feb 2002
    • Iwakuni Japan

    Sergeant, Avionics Technician Quality Assurance OfficerFebruary 1998 to February 2002United States Marine Corps - Iwakuni, Japan