Experience

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  New England Spas

  • Westborough, Massachusetts, United States

  • Scheduler

    • Aug 2018 - Oct 2020
    • Westborough, Massachusetts, United States

    -Set customer appointments for service technicians to go out and diagnose problems with hot tubs-Serve as the point of contact for customer at the office, gathering information as appropriate tohelp technicians make proper diagnoses of spa problems, and set up service orders in the system-Collect payments from customers as needed, ensuring credit card on file is valid and up-to-date-Determine applicable warranty coverage for customer on case by case basis, ensuring they arebilled accurately for the services being rendered

• 

  National Grid

  • United Kingdom
  • Utilities
  • 700 & Above Employee

  • Project Manager

    • Jan 2016 - Jun 2017

    -Management of new complex requests for electrical service utilizing STORMS work managementsystem and serving as a liaison between customer/contractor and work scheduling department-Responsible for progressing orders, from the point just following initiation, all the way throughthe project life cycle until electrical service is energized and/or National Grid work is completed-Provide update to customers informing them of status at key junctures throughout the project life cycle and obtaining appropriate easements, signed service proposals and payments when necessary

  • Order Processor

    • Dec 2013 - Jan 2016

    -Responsible for answering phone calls while tied into a Hotline and answering customer questionsand inquires regarding existing service orders-Responsible for initiating work requests for new electrical service as well as requests for upgradesto existing services. In charge of assigning new complex requests to appropriate project manager-Initiate process for demolitions of electrical service per customer request using GIS application

• 

  MMC Contracting Services

  • Fall River, MA

  • Field Inspector

    • Jan 2012 - Jul 2012
    • Fall River, MA

    Take photographs of homes as pre-assigned by the banks who serve as mortgage holders. Determine occupancy/vacancy of home & capture pre-set # of indicators in photos; compile associated reports.

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  Target

  • Westboro, MA

  • Hardlines/Presentation Team

    • Jan 2011 - Jan 2012
    • Westboro, MA

    Maintaining the appearance of the store & ensuring all product sets are set to plan-o-gram. Also responsible for proper merchandising and zoning of aisles.

• 

  The Home Depot

  • Merchandising Execution Team

    • Jun 2010 - Dec 2010

    Merchandise and maintain product sets in the Home Depot retail environment to enhance the customer experience and increase sales.

• 

  Community Advocate

  • Classified Account Manager

    • 2008 - 2009

    Managed the classified advertising for a community newspaper.

• 

  Acosta Sales & Marketing

  • Sales Support Coordinator

    • 2006 - 2008

    Processed all deductions for the Specialty division of the Motts/Cadbury Schweppes food & beverage line.

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  UPS

  • Package Handler

    • 2003 - 2005

    Sorted packages from the primary onto the proper load belts, and loaded packages by zip code and town into the correct trucks.