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Jason Li

Consultant, Lead Auditor at COPC Inc.
Intro Book
Management consultant with airline strategy expertise
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Location
Shenzhen, Guangdong, China, CN
Languages
  • English Full professional proficiency
  • Mandarin Native or bilingual proficiency
  • Cantonese Native or bilingual proficiency
Skills
  • Airlines
  • Business Strategy
  • Management Consulting
  • Management
  • Strategy
  • Show all
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Bio

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Jason Li is a seasoned management consultant with 11+ years of experience in airline strategy, management consulting, and change management. He has expertise in airline strategy, call center management, and business planning. Jason holds an MBA from QUT and a Graduate Certificate in Commerce from The University of Queensland.

Experience

  • COPC Inc.
    • Shenzhen, Guangdong, China
    • Consultant, Lead Auditor
      • Oct 2012 - Present
      • Shenzhen, Guangdong, China

      Training - COPC Customer Experience Best Practice Training, COPC High Performance Technique Training (HPMT), Customer Experience Training, Lean Six Sigma Yellow Blet Training etc.Consulting - Benchmark Review, Performance Improvement Consulting, Structured Support etc.Certification - COPC Customer Experience Standard for CSPs and OSPs, COPC Performance Improvement Criteria, COPC Processes Certification etc.To mainly assist the customer operation organizations in:- Auditing Customer Service Operation against COPC family of Standards;- Benchmark Review of Customer Service Operation current operations against high performance;- Performing Process Auditing COPC Customer Experience Standard for CSPs and OSPs;- Improving Customer Satisfaction and reduce Dissatisfaction;- Increasing Quality process based on customer experience;- Establishing data reporting system and ensuring data integrity;- Improving recruitment, training and skill verification process;- Improving WFM as forecasting, staffing, scheduling and real-time management;- Improving process control and process capability

  • GCW Consulting
    • Guangzhou, China
    • Senior Manager
      • Jun 2011 - Oct 2012
      • Guangzhou, China

      Airline strategy and managementAirline call centre management and trainingAirline marketing and salesAirline product and service

  • International Air Transport Association (IATA)
    • China
    • Accredited Instructor
      • Jan 2008 - May 2011
      • China

      Airline Call Center Service and Management CourseAirline Marketing CoursePassenger Proration Course

  • Mas-Be Airlines / Huizhou Airport Holdings Co. Ltd.
    • Kuala Lumpur, Malaysia & Huizhou, China
    • General Manager, Aisa Pacific
      • Jan 2006 - Dec 2007
      • Kuala Lumpur, Malaysia & Huizhou, China

  • Swissair / Swiss International Air Lines
    • Brisbane, Australia
    • Call Center Supervisor
      • May 2000 - Jan 2006
      • Brisbane, Australia

  • Australian Holiday Corporation
    • Brsibane, Australia
    • Manager
      • Jan 1999 - Apr 2000
      • Brsibane, Australia

  • China Southern Airlines
    • China
    • Airlines and Aviation
    • 700 & Above Employee
    • Sales Manager, Brisbane Office
      • Jan 1997 - Jan 1999

    • Manager, Tariff and Regulation
      • Jan 1994 - Jan 1997

    • International reservation and ticketing agent / supervisor
      • Jul 1992 - Jan 1994

Education

  • 2001 - 2003
    QUT (Queensland University of Technology)
    Master, MBA
  • 2003 - 2004
    The University of Queensland
    Graduate Certificate in Commerce, Finance, General
  • 1989 - 1992
    Civil Aviation University of China
    经营管理系民航运输专业

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