Experience

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  Corporate Travel Management (CTM) Group

  • Australia

  • Continuous Improvement Specialist

    • May 2024 - Present
    • Australia

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  Victorian Department of Families, Fairness & Housing

  • Melbourne, Victoria, Australia

  • Manager

    • Aug 2022 - Nov 2023
    • Melbourne, Victoria, Australia

    Senior Leadership position focusing on the prevention, preparation, and early response to corona virus (COVID-19) infection within high-risk sensitive settings. Priorities included community engagement, health promotion, surveillance managing resources for surge capacity, overseeing catchment-based relief and recovery operations with business continuity.Key Achievements• Incident Management Team (IMT) Commander for over 15 High Risk Covid-19 Outbreak locations in complex and culturally diverse settings.• Built essential operational relationships with multiple Lead Health Providers across Victoria.• Established and managed a risk management methodology to assess and triage over 23,000 active cases and direct resources appropriately.

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  Department of Jobs, Precincts and Regions

  • Melbourne, Victoria, Australia

  • Senior Project Manager

    • Oct 2020 - Aug 2021
    • Melbourne, Victoria, Australia

    • Led Multi Division/Department Project in the trial of a long-Term Fire Retardant in Victoria.• Manage the ongoing operational relationship with the Department of Environment, Land, Water and Planning ( DELWP)• Managed multiple stakeholders, internal and external to coordinate the effective trial of the Fire Retardant on an aggressive timeline as a result of the Royal Commission into Bushfires recommendations• Drove investment opportunities with USA stakeholders to fund the successful trials of the product for ongoing assessment by the CSIRO.

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  University of Melbourne

  • Carlton, Melbourne

  • General Manager

    • Jan 2015 - Oct 2020
    • Carlton, Melbourne

    Managed rugby operations, commercial and social aspects of the Melbourne University Rugby Club. Integral part of the Leadership Team within Melbourne University Sports (42 sporting clubs, 12,000 students). Built ongoing networks with University’s within Australia and Internationally. Part of the scholarship selection board for Melbourne University Sport.Key Achievements• Leadership of over 12,000+ students, players, and staff• Built a Women’s Rugby Program that has delivered 4 Walleroo National players.• Student engagement across diverse cultural backgrounds• University relationship Manager with the Elite Athlete Program• Victorian Rugby Union/Melbourne Rebels relationship Manager• Player Welfare Manager

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  SOS2US

  • Melbourne, Australia

  • Senior Consultant

    • Jan 2018 - Sep 2020
    • Melbourne, Australia

    SOS-2-US™® is a ground breaking ‘community policing’ app which allows users to notify security controllers and emergency service providers in real time that an incident is occurring or has occurred as well as the location and incident details. Urgent reports are distinguished as life endangering or life threatening, such as an armed person, hostile vehicle, fire/explosion or a medical emergency with alerts and instructions sent to your people instantly.SOS-2-US™® provides your security controllers with the necessary real-time dashboards, heat maps and communication tools to effectively manage the emergency response while minimising the collateral damage of the incident.Examples of Urgent Threat types:Armed/violent offenderHostile vehicleFire or explosionSelf-harmMedical emergencyMy extensive Operational Security experience across Law Enforcement, Corporate and the Private sectors identified a urgent need for SOS2US in the market. In conjunction with my founding partner, we developed the concept for the SOS2US App and currently consult to clients globally in all ranges of industries to effectively mitigate the risk to their staff and customers.

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  ANSIC - National Security and Investigation

  • Brisbane, Australia

  • Senior Consultant

    • Apr 2015 - Sep 2020
    • Brisbane, Australia

    ANSIC is an Australian based Private Investigation, Risk Management and Security Firm with recognised global capabilities and affiliates which offer our valued clients the benefit of highly skilled and experienced Corporate Investigation and Security Services. I am a Counter Terrorism SME with extensive operational application in “Active Offender” incident Management and Risk Assessments. Specialising in applying the new ANZCTC Counter Terrorism policies Nationally.SPECIALIST FACTUAL INVESTIGATIONS (Civil and Criminal) for Corporate, Government and Private clients:- Insurance and Liability (Complex Investigations/ Specialist Reporting)- Fraud (all aspects of Fraud, Corruption and Associated Asset Protection/ Loss)- Criminal (all aspects of Criminal Investigations and Brief Management)- Workplace (Accidents, Incidents, Loss Prevention, Asset Protection, Harassment/ Bullying) - Traffic Accident (Vehicle/ Pedestrian and other accident/ liability investigations)- Matrimonial (Spousal, Infidelity, Domestic Violence, Financial and Family Law)SECURITY AND RISK MANAGEMENT CONSULTING:- Comprehensive Site Security Audits- Risk Assessments (Site and Event)- Asset Protection and Movement- Close Personal Protection (Personal, Corporate and Event)COMMERCIAL SOLUTIONS:- Debt Recovery Solutions- Asset Protection and Recovery- Process Service- Skip TracingINVESTIGATION TRAINING:- Comprehensive Investigation Training packages specifically tailored to client needs utilising the most up to date training methods and delivered by experienced professionals.HOSTILE ENVIRONMENT ADVANCE TRAINING - (HEAT):- Comprehensive Pre-Deployment Training packages specifically tailored to client needs.

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  ANZ

  • Melbourne, Australia

  • Senior Business Improvement Manager

    • Sep 2011 - Sep 2013
    • Melbourne, Australia

    Lead the Deployment of Kaizen and Continuous Improvement methodology across Global Shared Services (GSS), based at the Process Centre of Excellence in Melbourne. Scope was to Deploy Kaizen and Continuous Improvement methodology across GSS. Reporting to the Head of Business Enablement, I led the Kaizen Program across multiple Geographies - Including - India, Manila, China, London, New Zealand, Vietnam, Cambodia and Taiwan. Key Achievements• Designed, build and successfully deployed a centralised Service Improvement Register (SIR) across Global Shared Services.• Designed and conducted Kaizen awareness training sessions to 16 + countries.• Designed and conducted a Kaizen Champions program to build capability across GSS, including in country training to NZ, Vietnam and Cambodia of over 400 staff.• Successfully drove improvement suggestions into the SIR, managed the allocation and delivery to Champions and track the benefits, with $2.5 Million + in savings

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  National Australia Bank

  • Melbourne, Australia

  • Program Manager

    • Oct 2010 - Aug 2011
    • Melbourne, Australia

    I led the Continuous improvement (CI) Program across NAB’s branches Nationally and front line staff across all of the Retail functions.I was an integral part of the Leadership Team, Personal Banking efficiency and Quality staff, People and Cultural leadership Team. Working across all levels in the organization to lead the Cultural Change Program, my role was pivotal in changing and embedding the CI mindset.Key Achievements• Successfully rolled out Kaizen across 850 Branches and over 6,000 frontline staff initially using a Thoughts Into Action (TIA) program as a feedback tool where anyone in the Network could lodge and vote on ideas to improve their workplace and processes. • Conducted various CI Initiatives (5S, Value Stream Mapping, Root Cause etc) at NAB branches around the country, as well as conducting general Kaizen awareness sessions using Kaizen Events as a vehicle. Visited over 40 branches across the country (Gemba), presented awareness sessions at Regional Executive Conferences, Branch Manager Conferences and to other key stakeholders to deploy and embed the Program.• Over 15,000 TiA’s were submitted across the nab Retail Network, resulting in estimated savings of over 5 million dollars in eight months as a direct result of this Program.

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  Blackstone Security

  • Ireland

  • National Director Of Operations

    • Mar 2008 - Apr 2010
    • Ireland

    My primary role was to conduct high-level threat assessments at various locations throughout Ireland for corporate and individual clients. Corporate clients included the Mushgrave Group, which operates between 800 and 900 retail/departmental stores throughout Ireland. Key Achievements• Developed numerous risk management templates across a range of industries to accommodate efficient delivery of services and enable clients to become self sufficient in managing tasks.• Successfully targeted and secured new business for the group generating significant additional revenue and stimulating organic growth.• Provide Close Personal Protection for Executive Clients traveling throughout Europe.

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  Western Australia Corrective Services

  • Perth, Australia

  • General Manager Justice Intelligence Service

    • Sep 2006 - Mar 2008
    • Perth, Australia

    I reported to the Director of State Wide Security and the Commissioner of WA Corrective Services, and was responsible for the management of an efficient cross-divisional intelligence service throughout 16 correctional facilities, both adult and juvenile, throughout the State. 750 Correctional Officers had a direct functional line of report with regard to all intelligence matters whilst they reported directly to the Manager and Director of State wide Security with regard to operational matters. I worked closely with these two senior executives to formulate and deliver an appropriate environment for inmates and staff across the state whilst keeping the community safe. Direct line of report to the Commissioner and the Premier’s Office with regard to escapes or escape attempts. Key Achievements• Prepared a successful business case for additional staffing to better manage the increasing workload and to disseminate quality information to internal and external clients.• Initiated, designed and developed an Intelligence Awareness program for a select group of Correctional officers with a view to educating them in the role and function of the JIS to allow them to “spread the gospel” of the new intelligence environment.• Revamped and streamlined all intelligence products being produced and disseminated by the JIS throughout Australia brining the organization in line with world best practice, this included providing new systems, tools training and intelligence products.• Designed, produced implemented SOPs for all JIS functions, where none had existed previously achieving greater efficiency, effectiveness and accountability plus mitigating risks for the JIS and Department.

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  Queensland Police Service

  • Brisbane

  • Manager Bureau of Criminal Intelligence

    • Jan 1986 - Feb 2006
    • Brisbane

    Manager Bureau of Criminal Intelligence, 2001 – 2006Inaugural Office in Charge, Special Emergency Response Team, 2000 – 2001Senior Manager, Bureau of Criminal Intelligence, 1991 – 2006Senior Manager - Major and Organised Crime Squad, Homicide Investigation Group, Armed Robbery Squad, Outlaw Motorcycle Gang Taskforce, Security Intelligence Branch, National Crime Authority, Drug Squad.Significant Achievements:• Involved in a number of high profile cases that led to successful convictions; these included the Childers Backpacker Fire with 15 international fatalities, the Brendon Abbot (Postcard Bandit) escape and the capture of serial killer Leonard John Fraser• Appointed to the inaugural role of SERT Intelligence Cell Officer-in-Charge, the first full-time INTEL cell attached to a Tactical Response Section in Australia• Appointed to Lead the Close Personal Protection detail to several overseas and Australian dignitaries visiting Queensland including: Former United States President Bill Clinton; HM the Queen Elizabeth II;Former British Prime Minister Margaret Thatcher;Former Peoples Republic of China Premier Li Peng;Former Australian Prime Minister John Howard;