Bio
Credentials
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How to Present and Stay on Point
LinkedInSep, 2023- Apr, 2026 -
Avoiding Common Pitfalls in Customer Success Management
LinkedInJan, 2022- Apr, 2026 -
Integrate LinkedIn Sales Navigator with Your CRM
LinkedInJan, 2022- Apr, 2026 -
Salesforce for Sales Managers
LinkedInJan, 2022- Apr, 2026 -
Business Fundamentals for Customer Success Managers
LinkedInJun, 2021- Apr, 2026 -
Customer Success Management Fundamentals
LinkedInJun, 2021- Apr, 2026
Experience
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Customer Success Manager
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Feb 2022 - Present
Wise Systems provides AI-driven dispatch and routing software that enables the perfect delivery experience; for last-mile operations that want to compete successfully in a dynamic world, the Wise Systems platform continuously improves fleet efficiency and customer service through machine learning and real-time data.
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Blue Group International / Industrial Dominos
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Houston, Texas, United States
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Business Development Manager - Major Projects
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Jul 2020 - Feb 2022
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Houston, Texas, United States
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Enbridge
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Houston, Texas Area
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Sr. Category Manager Strategic Sourcing
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Feb 2016 - Jul 2020
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Houston, Texas Area
• Delivered $6MM in savings by leading major, complex sourcing events including Cathodic Protection, Pipeline Integrity Assessment, and Pipeline Construction.• Manage key categories: Capital Project Construction, Pipeline Measurement, Blow-down Services, Pipeline Repair and Construction, and P-Card initiatives, increasing managed spend to $80MM and leading Team to achieve managed spend goal of $190MM.• Saved 73% by sourcing new lower-cost AND higher-quality pipe sleeve manufacturer on a time-sensitive special project. Partnered with metallurgy for expedited qualification, then led negotiation, managed order placement, and expedited shipping to deliver project on-time and below cost, setting up future projects for similar savings and quality improvement.• Developed Supplier Relationship Management initiative by delivering senior-level analysis and hosting meetings for major suppliers.
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InterTek Laboratories Ltd.
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Houston, TX
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Procurement Director
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2015 - 2016
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Houston, TX
• Built Procurement Team, recruiting away key talent from Oil & Gas Industry to lead Improvement Teams and value creation initiatives.• Developed plan and kicked off sourcing events to deliver significant savings. Sourcing events included Fleet ($1.2MM savings), Waste Management ($500k savings), and Real Estate ($2.4MM+ savings).• Restructured procurement card program to include the travel and entertainment card for significant hard cost savings with increase in rebates, as well as soft cost savings due to decrease in administration activities.• Recognized opportunity to use an electricity broker for Texas deregulated markets, partnering with the Sustainability Team to negotiate electricity savings of $500k over the next 24 months.
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Kinder Morgan
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Houston, TX
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Sourcing and Procurement Manager
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2008 - 2015
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Houston, TX
• Led a Team of six Buyers and Contract Administrators in the sourcing, analysis, procurement, and expediting of materials and services for Kinder Morgan CO2, specifically supporting $1.6B in Major Projects.• Led the Procurement Team in achieving over $4MM in COST Savings in 2014 vs. a goal of $1.6MM by ingraining value creation into our culture through training, emphasis, and reward. • Significantly improved the use of technology in the Kinder Morgan Procurement Environment to increase cohesiveness for remote team members.• Worked across business units on strategic initiatives such as pipe mill purchases, PVF, and compressor station demolition programs.
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El Paso Corporation
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Houston, Texas Area
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Category Manager - Logistics & Fleet
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2008 - 2012
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Houston, Texas Area
• Developed and built a centralized, dedicated Logistics and Fleet Department at El Paso / Kinder Morgan, assembling a Logistics Team, and implementing a technology platform.• Led cross-functional teams on major strategic sourcing events including Logistics, Fleet Vehicles, Pipe Yard Construction and Preparation, Environmental Services, LEED Certified Control Buildings, Travel, and Aviation Services.• Drove cost savings on the Ruby Logistics Project ($4MM), 300 Line Logistics ($2MM), and Ruby Man-camp ($2MM).• Achieved negotiated savings of $18.5MM on spend of $143.2MM = 13% negotiated value
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Triple S Steel Distributors
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Houston, TX
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Operations / Production Manager
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2006 - 2008
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Houston, TX
• Responsible for leading 45 associates and seven supervisors in operating the Headquarter Facility in Houston, including two warehouses and administrative areas.• Led sourcing and purchase of all consumables, safety equipment, and materials for 11 steel production centers and all warehouse operations.• Led four teams within the facility by prioritizing project assignments, establishing time lines and responsibility, and developing and executing process improvement vision for multiple facilities.
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Industrial Engineer - Six Sigma - Distribution
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Mar 2002 - Dec 2006
• Completed ‘Fast Track’ Six Sigma projects including use of Gantt Charts, Impact/Effort Matrix, and Root Cause Analysis.• Developed and tracked Key Performance Indicators to drive efficiency improvements.• Projected upcoming month’s available receipts by analyzing buyer-generated Open-To-Buy report, planning each area’s workload. Led monthly strategy meeting with all Distribution Center executives, presenting projected workloads• Developed financial budgets for the Macy’s nationwide network.(includes 11 distribution centers), utilizing technology to establish and audit key performance metrics.
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Education
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The University of Texas at Austin
Bachelor of Business Administration (BBA), BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
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References
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