Experience

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  Citizens Debt Relief

  • United States
  • Financial Services
  • 1 - 100 Employee

  • Senior Financial Consultant

    • Feb 2022 - Present

  • Financial Consultant

    • Jan 2021 - Feb 2022

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  National September 11 Memorial & Museum

  • United States
  • Museums, Historical Sites, and Zoos
  • 200 - 300 Employee

  • Membership Coordinator

    • Apr 2019 - Jun 2020

    Oversaw the museum’s online, on-site and direct mail membership sales, fulfillment and development operation serving over 18,000 valued members.• Enthusiastically provided donor relations to $1,000 - $5,000-givers persuading them to renew support and capturing funds which, during my tenure, increased by 35%.• Conscientiously maintained donor database with online, on-site and direct mail orders including processing hundreds of weekly membership kits with fulfillment house.• Meticulously designed and executed weekly performance reports cleverly illustrating sales performance and goal progress using hundreds of formulas and various graphs in Excel.• Collegially oversaw a team of six front-line sales associates providing constructive support needed to maximize sales and ensure product integrity and customer service quality.• Proactively liaised with Finance, Sales and Operations departments to peacefully and accountably identify, investigate and resolve customer conflicts and transaction discrepancies.• Consistently exercised careful, inquisitive and thoughtful evaluations of customer grievances delicately balancing the need to maximize member satisfaction and retention while minimizing refunds.• Recruited and interviewed dozens of applicants for associate and volunteer openings.

  • Membership Assistant

    • May 2015 - Apr 2019

    A front-line membership power seller, I was consistently the highest selling associate assertively capturing revenue inside and outside the museum. • Directly sold over 4,000 memberships face-to-face raising over $500,000 for the institution. • Passionately marketed the museum as brand ambassador with dramatic and illustrative wording to persuade thousands to support the deeper mission with a membership contribution instead of buying a general ticket.

  • Visitor Services Associate

    • Jul 2012 - May 2015

    Proudly provided a visitor experience that was efficient, welcoming, informative and compassionate in a sensitive environment among more than 10,000 daily visitors with vastly different understandings of 9/11. • Actively provided various logistical support with exhibition operation, visitor flow, visitor education and audio guide sales.• Compellingly trained new associates on the fundamentals of the role while implanting values and sentiment of the work’s deeper importance.

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  International Concerts

  • New York, New York, United States

  • Administrative Assistant

    • Mar 2011 - Nov 2011
    • New York, New York, United States

    Supported booking, fundraising, promoting and organizing of multicultural performing arts events including international ballet stars at Lincoln Center.• Delivered swift and accurate information and goods supporting the Executive Director.• Operated call center and ticket inventory in an organized and accountable fashion.

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  Lance Wovens

  • New York, New York, United States

  • Sales Assistant

    • Aug 2011 - Aug 2011
    • New York, New York, United States

    Designed and launching an electronic order database for the newborn company’s first trade exhibition.Maintained data while remaining available to inform and otherwise assist potential buyers.

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  Actors'​ Equity Association

  • New York, New York, United States

  • Assistant to Senior Business Representative

    • Jun 2008 - Jun 2009
    • New York, New York, United States

    Supported the labor union’s collective bargaining efforts to protect employed stage artists. • Administered the evaluation and issuance of waivers to qualifying members for work outside the union contract in 25 U.S. states - allowing members to have creative freedom under atypical circumstances.• Managed food, hotel and air travel booking for dozens of the union's contract negotiation’s participants.

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  DDO Artists Agency

  • New York, New York, United States

  • Office Assistant

    • Jan 2008 - May 2008
    • New York, New York, United States

    Heavy phone and email correspondence pertaining to external inquiries as well as database management.Serviced over a hundred clients by actively facilitating resumes and coordinating auditions.

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  GreeneStreet Films

  • New York, New York, United States

  • Intern

    • Jan 2008 - May 2008
    • New York, New York, United States

    Heavy script coverage (samples available).Personally chauffeured chairman throughout NYC in his vehicle.

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  Liebman Entertainment

  • New York, New York, United States

  • Intern

    • Jan 2007 - May 2007
    • New York, New York, United States

    Packaged and hand-delivered clients’ resumes to casting directors.Provided script coverage (samples available).