Experience

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  Elite Asia

  • Translator & Editor

    • Mar 2024 - Present

    MTPE : English to Malay

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  Properly

  • Freelance Writer

    • Oct 2022 - Present

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  Self-employed

  • Actor

    • Mar 2022 - Present

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  Pacston & Partners

  • English Writer (Legal, Science & Technology)

    • Mar 2023 - Dec 2023

    Produce meticulously researched and well-crafted legal documents thateffectively communicate complex scientific and technological concepts in thecontext of immigration cases. Collaborate with the legal team to integrate cutting-edge science andtechnology research into legal documents, ensuring accuracy, relevance, andcompliance with field-specific conventions. Develop a deep understanding of stylistic and field-specific conventions fordocument preparation, maintaining consistency and adhering to establishedguidelines. Generate a substantial volume of written content, typically ranging from10,000 to 14,000 words per week, while maintaining the highest standards ofquality and accuracy. Decipher intricate scientific information and transform it into comprehensibleand legally relevant content. Display exceptional attention to detail in all aspects of content creation,including research accuracy, grammatical correctness, and adherence toformatting guidelines. Work closely with interdisciplinary teams, including legal professionals andsubject matter experts, to ensure accurate representation of scientificresearch within documents

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  Protech Lingua

  • Malaysia

  • Freelance Translator

    • Oct 2021 - Dec 2022
    • Malaysia

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  Marsh McLennan

  • Kuala Lumpur, Malaysia

  • Senior Executive & Acting Team Lead (Employee Benefits -SG)

    • Sep 2018 - Apr 2021
    • Kuala Lumpur, Malaysia

    Consulted clients on claim processes, overseeing claims submissions, and facilitating communication between insurers and clients to effectively manage claim outcomes and address disputes.  Monitored and ensured the accurate processing of claims within stipulated turnaround times for high-priority VVIP clients. Key Achievements: Orchestrated the seamless processing of claims for VVIP clients, meticulously monitoring claim submissions and mailboxes to guarantee adherence to turnaround times and SLAs.  Played a pivotal role in optimizing claim management by identifying and implementing enhancements to the new iClaims system, including securing admin access for the Kuala Lumpur team to streamline policy additions and accelerate claims registration, leading to notable gains in team productivity.  Provided hands-on guidance and mentorship to new team members, enabling them to swiftly grasp new processes and conduct seamless handovers, resulting in a team capable of functioning autonomously.  Leveraged subject matter expertise to lead training sessions for peers, contributing to the dispersion of knowledge across the team and fostering a culture of continuous learning.  Earned recognition as a reliable point of reference within the medical claims domain, serving as a go-to resource for both general and VVIP clients, and collaborating effectively with the contact center team to resolve inquiries.

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  AIA Shared Services

  • Cyberjaya

  • Senior Associate

    • Aug 2013 - May 2017
    • Cyberjaya

    • Assess medical claims of employees from Singaporean companies• Promoted to handle the highly sensitive VIP and VVIP accounts which requires utmost priority in 2014 with a higher approval limit• Perfomed user acceptance testing (UAT) and suggested 5 process improvements since 2014 resulting in reduced processing time• Promoted to Senior Associate in 2016 and began coaching and mentoring new joiners• Communicate with internal and external stakeholders consistently to solve various issues pertaining to claims decision• Awarded team player award for excellence in teamwork and enhancing overall team performance• Key person in analyzing Gallup results for department and suggested various measures to improve overall team engagement, boosting overall team productivity-Secretary for Department Fun Committee member 2014-Choreographer for Annual Dinner dance year 2015-Communications and PR person for Sports Committee year 2015-Gallup Survey Champion year 2015

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  HSBC

  • Cyberjaya

  • Global Support Executive

    • Mar 2009 - Mar 2010
    • Cyberjaya