Experience

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  Morgan Drexen

  • Costa Mesa, CA

  • Customer Service

    • Feb 2010 - Nov 2011
    • Costa Mesa, CA

    • Taking inbound calls and making out bound calls, while addressing client questions, needs and/or concerns • Responsible for escalated calls, dealing with disgruntled customers and assisting in defusing situations, while providing excellent customer service through proper probing and listening skills• Training new employees, which enabled me to work in groups and better my interpersonal skills• Assisting client with scheduling Client Coordinator, attorney and orientation appointments when needed • Emailed and faxed kits and Legal Fee Authorization forms, where I was trusted with confidential information • Assisted and supported Client Coordinator by filling legal paperwork, taking incoming calls and follow-ups for present clients

• 

  Michael Davis Investments

  • Murrieta, CA

  • Customer Service Representative

    • Sep 2007 - Jan 2010
    • Murrieta, CA

    • Interacted with customers to provide and process information in response to inquiries, concerns, and requests about services. • Manage customers accounts, while processing orders, forms, applications and requests • Recorded details of inquiries, comments and complaints using multiple computer systems

• 

  The Home Depot

  • Orange County, California Area

  • Expo Design Center

    • Jul 2006 - Dec 2006
    • Orange County, California Area

    • Scheduled installers and set up inspection appointments, while interacting with customers and provided information in response to inquiries about products and services• Multi-tasking skills from Identifying, researching, and resolving customer issues with the available computer system

• 

  Bank of America

  • Brea, California

  • Sr. Customer Service Representative

    • Sep 2005 - Jul 2006
    • Brea, California

    • Assisted customers with questions or issues regarding their accounts received via phone and/or correspondence • Contacted delinquent, charged-off, or high-risk customers in order to secure payments, and determined reason for delinquency on active loan/credit card accounts • Created bank transfers in regards to mortgages, and loans while providing exceptional customer service• Increased customer loyalty by up-selling credit accounts and building rapport