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Janko Jugovic
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English Full professional proficiency
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Bosnian Native or bilingual proficiency
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Serbian Native or bilingual proficiency
Bio
Credentials
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Computer Hardware Basics
CiscoOct, 2023- Apr, 2026 -
Endpoint Security
CiscoOct, 2023- Apr, 2026 -
Network Support and Security
CiscoOct, 2023- Apr, 2026 -
Networking Devices and Initial Configuration
CiscoOct, 2023- Apr, 2026 -
Cisco Certified Network Associate (CCNA)
CiscoMar, 2024- Apr, 2026 -
NetApp Certified Support Engineer - ONTAP Specialist
NetAppApr, 2024- Apr, 2026 -
NetApp Certified Support Engineer
NetAppMar, 2024- Apr, 2026 -
Hybrid Cloud Associate Accreditation
NetAppSep, 2023- Apr, 2026 -
NetApp Certified Data Administrator ONTAP Professional
NetAppApr, 2023- Apr, 2026 -
Fortinet Certified Fundamentals Cybersecurity
FortinetOct, 2022- Apr, 2026 -
Lenovo Certified Data Center Sales Professional
LenovoJul, 2023- Apr, 2026
Experience
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Verso Altima Group
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Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina
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Data Center Engineer
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May 2022 - Present
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Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina
Key responsibilities:Planning, design, implementation and maintenance of complete technical solutions with mentoring in the field of data centers: servers, storage, virtualization, business continuity and disaster recovery, cloud and hosted services, VDI, operating systems, technical consulting and providing technical assistance. Creation of technical documentation and technical specifications in vendor tools according to the user's instructions and requirements.
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Bosnia and Herzegovina
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1 - 100 Employee
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Network Administrator
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Oct 2019 - May 2022
Responsible for implementing, and maintaining the organization's network and system infrastructure, ensuring secure and efficient communication between devices, systems, and users. Key responsibilities:Maintain network servers and associated hardware, software, services, and settings.Recommend, test, and implement system and security upgrades.Create, adjust, and maintain network user settings and permissions.Perform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlesslyMonitor data-center health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when needed.Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, and security updates; support internet, intranet, LANs, WANs, and network segments.Assist the help desk and other teams with troubleshooting to identify root causes, and provide technical support when needed.Perform routine and scheduled audits of all systems, including backups/
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IT User Support Specialist
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Oct 2018 - Oct 2019
IT Support Specialist in Windows operating systems, technical assistance, and resolving complex IT issues. Delivering customer service, diagnosing and troubleshooting software and hardware problems, and ensuring optimal system performance.Key responsibilities:Installing, configuring, and troubleshooting Windows operating systems.Technical Troubleshooting, resolving software and hardware issues.Customer Service, communication about technical concepts in a clear and concise manner, ensuring user understanding and satisfaction.End-user support, including software installations, updates, and troubleshooting. Assisting users with hardware peripherals and network connectivity.
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PRO-SAT
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Pale, Serb Republic, Bosnia and Herzegovina
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Sales and Service of IT equipment and office equipment
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Apr 2010 - Oct 2018
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Pale, Serb Republic, Bosnia and Herzegovina
Sales and Service Professional in the dynamic field of computers and small office printers. Track record of driving sales, building strong client relationships, and providing very good customer service. Adept at identifying client needs, offering tailored solutions, and ensuring client satisfaction.Key responsibilities:Recognize the needs of the consumer and provide detailed information to the consumer about the technical specifications of the computer hardware/software offered by the company.Investigates new items and make recommendations for purchasing products.Advises customers on technical matters and recommends appropriate computer configurations.Setting up hardware and installing and configuring software and drivers.Maintaining and repairing technological equipment (e.g. printers) or peripheral devices.Troubleshoot system failures or bugs and provide solutions to restore functionality.Keep records of repairs and fixes for future reference.
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Education
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2018 - 2019Nezavisni univerzitet Banja Luka
Bachelor's degree, Digital Communication and Media/Multimedia
Suggested Services
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Industry Focus. “IT Services and IT Consulting”
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