Experience

• 

  Southern Restaurants Group

  • Melbourne, Victoria, Australia

  • People and Culture Manager

    • May 2022 - Sep 2023
    • Melbourne, Victoria, Australia

    • Lead, coach and develop team of P&C Business Partners• Lead Organisational Compliance in regards to existing and government requirements including WH&S, NES, Fair Work, and EBA• Design and manage organisation development programs to manage succession planning, workforce development, employee retention, organisation design and change management• Comply with and promote WH&S practices, policies and procedures to ensure all work is conducted in a safe manner• Work collaboratively within all departments to promote communication and information sharing

• 

  Yum! Brands

  • United States
  • Restaurants
  • 700 & Above Employee

  • Franchise People Excellence Manager

    • Feb 2020 - May 2022

    • Manage the talent management program in collaboration with stakeholders across the organisation• Oversee restaurant management training, managing calendar, facilitating sessions and certifying trainers• Promote and manage the use of the Learning Management System• Provide valuable feedback to the Learning and Development team• Analyse people and culture metrics to identify improvements in employee experience and business performance• Partner with business leaders to facilitate cultural initiatives designed to achieve strategic objectives• Manage annual people excellence review, calibrating and analysing across the system• Drive understanding and adherence to KFC policies and procedures to foster brand consistency and protection• Manage a direct report interstate to execute cultural initiatives and process improvements• Partner with People Field Operations Director to manage employee relations, franchise matters & people moves

  • Franchise People And Operations Coach (Secondment)

    • May 2019 - Jan 2020

    • Coached, supported and influenced franchise partners to drive growth and business development• Supported sales campaigns and implemented strategic marketing programs• Maximised operational efficiencies and secured external compliance audit approval• Protected the brand through consistent procedures, people capability, facilities and brand image• Ensured reporting and control procedures in place and adhered to across range of key areas• Coached and mentored franchisee partners to implement mandatory KFC programs and tools• Effectively communicated company strategies and objectives across the network of franchise partners• Developed and supported structured talent acquisition and retention program in partnership with franchisees• Supported the development of quality pipeline of talent at all levels of the business• Partnered with franchisees to implement key cultural programs• Supported effective EBA negotiations between field and KFC National teams

  • People Excellence Coach (HR Business Partner)

    • Mar 2013 - Jan 2020

    • Manage HR Business Partner duties associated with three franchise business coaches and 22 franchisee groups• Support teams across 259 restaurants in three states• Influence franchise business networks to execute high-level HR functions• Guide talent management, recruitment, selection, training and development of teams• Provide advice and support on employee relations and culture activities• Align strategies to drive growth and protect the brand• Partner with People Field Operations Director to facilitate change management and cultural management activities• Contribute to the update and facilitation of training courses and materials• Win number of awards for outstanding performance• Lead 30+ Heart Styles/Organisational Leadership Development Programs and coach staff on leadership styles• Support the development of 200+ Assistant Restaurant Managers with the Restaurant Manager Ready program• Facilitate roadshow events across multiple states to understand organisational culture• Lead project to design the RGM Brand Purpose Roll Out materials for 650+ restaurants across Australia and NZ• Create and facilitate the KFC Games workshop for the 2015 ARM Conference• Update training resources for leadership, people management and culture topics

  • National Human Resource And Development Manager (Secondment)

    • Feb 2018 - Jun 2018

    • Managed all HR functions including training, development and people planning• Provided leadership to address employee relations and industrial relations matters• Offered thought leadership to contribute to HR strategic planning• Developed, coached and mentored team of five direct reports• Delivered HR leadership in the field to support franchisees in the execution of HR functions• Assisted with training and development activities• Undertook ongoing HR needs analysis within markets to track performance and inform planning• Inducted three new People Excellence Coaches across South Australia and New South Wales• Standardised training delivery across NSW• Implemented quarterly reporting system for franchisees to present on people development progress

• 

  Southern Restaurants Group

  • Risk And Compliance Manager / Area Manager

    • Oct 2010 - Mar 2013

    • Monitored food safety compliance in all states in line with relevant legislation and YUM! standards• Initiated action strategies to ensure underperforming restaurants meet franchise agreements• Assisted in the development of a food safety compliance management system• Mitigated brand risk and exposure from threats to food safety, quality and OHS standards• Identified gaps in food safety training and knowledge, and facilitated targeted training• Reviewed, analysed and responded to third-party audits, inspections and sampling results• Conducted food safety audits to identify breaches• Consulted with restaurant teams to resolve food safety breaches• Liaised with external auditing parties such as Environmental Health Officers and Food Safety Auditors• Developed and implemented food safety supervisor course to upskill shift managers• Monitored restaurants performance in regards to OH&S to ensure safety procedures adhered to and took corrective action if required• Evaluated performance of Restaurants against budget and implemented plans to improve performance • Built and maximized sales by identifying sales growth opportunities and actioning