Experience

• 

  Autoboys South Africa

  • South Africa

  • National Operations Manager

    • Jan 2023 - Present
    • South Africa

• 

  Carscan

  • South Africa

  • Senior Business Consultant

    • Feb 2022 - Jan 2023
    • South Africa

• 

  Autoboys

  • South Africa

  • National Operations Manager

    • Nov 2017 - Feb 2022
    • South Africa

• 

  Santam Ltd

  • Finance Reporting and Salvage ( Claims Sevices and Group Sourcing)

  • BusinessSupport Manager

    • Oct 2014 - Nov 2017
    • Finance Reporting and Salvage ( Claims Sevices and Group Sourcing)

    Process Improvement• Analysing the Drivers of Value Add, Turn Around Time and advising on improvement opportunities within Finance Reporting and Salvage (FRS)• Leading process improvement projects using the Lean Six Sigma DMAIC Methodology• Presenting Challenges and suggested Improvements to Seniors• Champion operational initiatives and implement on a national basis• Accountable for standardized process, transactions and technology• Support the Finance, Reporting and Salvage team in enhancing and implementing new technologies and systems• Analyse and document business requirements for FRS, and present to Business Change for development.• Implement and co-ordinate the improvement of business process enhancements • Update Methodology, Policies, Standard Operating Procedures and Service Level Agreements • Analyse and measure results. Ensure sustainability.Financial Analysis and Systems Support• Guardian of audits within the Finance Salvage and Reporting team, focusing on client service, quality and key operational risks.• Analysis of Salvage Results • Develop metrics to improve Salvage performance General Management• Developing and Implementing Succession Planning and Staff Development Strategies• Stakeholder engagement• Creating a compelling value proposition to support client retention and satisfaction• Delivering unbeatable client service through the team.• Translating company strategy into defined goals and objective and a sequence of activities to achieve themManagement Information Data• Drafting new MIS reports in line with Strategic Vision of Salvage and Reporting• Maintenance and Enhancement of Salvage QlikView models• Maintaining risk registers and reports for FRSManagement Expenses• Analysis of actual expenses and identification of corrective actions.• Driving cost down and identifying potential cost saving initiatives.

• 

  Santam Insurance

  • Business Support Manager

    • Jun 2003 - Oct 2014

    General ManagementManaging the Pl and Cl Refunds Team and Cpm Credit Control teamsDeveloping and Implementing Succession Planning and Staff Development StrategiesStakeholder engagementCreating a compelling value proposition to support client retention and satisfactionDelivering unbeatable client service through the team.Translating company strategy into defined goals and objective and a sequence of activities to achieve themFinancial Analysis and MIS capabilityMonthly analyzing of training needs and evaluationGuardian of audits focusing on client service, quality and key operational risks.Analysing the Drivers of Value Add, Turn Around Time and advising on improvement opportunitiesTarget setting and analysis of resultsDevelop metrics to improve performance Deliver on CPM reporting, SLA measurement, Niche, Claims PL and CL refunds and Salvage payments teamImplementation of operational initiativesChampion initiatives and implement on a national basisGuide teams in respect of other initiatives implemented within Credit Control, Payments and PL & CL refundsOutsourced BusinessAccountable for standardized process, transactions and technologyReporting to Business ownersRecovering of income generated within unitTechnology support and enhancementsManagement Information DataDrafting new MIS reports in line with Strategic Vision of Credit ControlMaintenance and Enhancement of QlikView modelsCapture and maintenance of statistics for regulatory and legislative purposesManagement ExpensesAnalysis of actual expenses and identification of corrective actions.Driving cost down and identifying potential cost saving initiatives.Mainframe/JDE/Qlikview Operating SystemImplement and co-ordinate improvement of business process enhancementsUpdate Methodology, Policies, Standard Operating Procedures and Service Level Agreements Responsible for escalating incidents which cannot be resolved by IT