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Janice Kettenhofen is a seasoned administrative professional with expertise in office management, event planning, and customer service. With a strong educational background in Business Administration and Management, she has honed her skills in leadership, marketing, and team building. Her experience spans over 20 years, with a focus on delivering exceptional results in fast-paced environments. She is proficient in multiple languages, including Italian, and has a proven track record of improving employee engagement and company culture.

Experience

    • Office Manager/Executive Assistant At Compre Group

  • Aura Biosciences
    • Cambridge, Massachusetts, United States
    • Office Manager
      • Dec 2021 - Present
      • Cambridge, Massachusetts, United States

      Manage office facilities and day-to-day operations by performing a wide variety of administrative duties and projects. Work cross-functionally, interacting with staff at all levels in a fast-paced environment while maintaining a high level of professionalism. Champion the employee engagement and company culture. Support the ongoing maintenance of the physical office space, coordinate the execution of employee events, as well as overseeing and supporting all office processes with a focus on employee safety, well-being, and morale.Manage day-to-day operations of the offices including ordering lunches, maintaining a consistent snacks and beverage supply, vendor management, ordering and maintaining office supplies, incoming mail distribution and outgoing mail, courier, and FedEx/UPS shipments; approve invoices for all office functions.Responsibilities include but not limited to:-Answer, screen and direct phone calls accordingly-Greet guests-Order and maintain supply levels-Point of contact for outside vendors and building management; source and manage operational vendors-Work with the Administrative Lead, act as back up for Executive Administrative Support-Assist in coordinating Executive team meetings; including board meetings, offsite meetings, and events-Interface with all levels of staff and stakeholders in and outside the organization-Monitor and assist in the general upkeep of the locations-Manage group calendars, meetings, conference rooms, expense reports and prepare necessary materials as needed-Order, set up and break down lunches 2x a week-Independently perform special projects as requested

  • Denneen & Company
    • Greater Boston Area
    • Executive Assistant to CEO
      • Oct 2019 - Aug 2021
      • Greater Boston Area

      •Primary responsibility of supporting the CEO, while providing support to the executive team as directed to ensure that company's goals and objectives are accomplished, and operations run efficiently by providing administrative and office support to the team.•Manage executive calendar, organize meetings and conference calls, and assist CEO to manage schedules, agendas, mail, email, calls, travel arrangements, client management, and other company logistics.•Liaison to clients, boards, VIPs, contractors, property managers, vendors, and other parties as well as with internal and external team members on various projects and tasks.•Draft correspondence and assist with preparation of executive meeting materials including presentations and other reports.•Manage expense reports reconciliation. •Enter new contacts into database and help manage communication touch-points with clients. •General administrative duties such as answering incoming calls, faxing, filing, copying, etc. •Organize team communications and plan events, both internally and offsite.

    • Office Manager/Assistant to Director
      • May 2014 - Oct 2019
      • Boston, MA

      -Coordinate, develop and maintain strong relationships with effective communication between Leasing Office, General Management Office, Maintenance, Concierge Desk and the residents of a 480-unit luxury high rise apartment building-Provide administrative support to Director as well as project/team managers-Assist with scheduling and overall calendar management, including conference rooms as well as coordination/scheduling of events and special projects -Assist with all resident and employee requests-Greet all visitors and direct them to the appropriate person/department-Prepare and generate daily and monthly reports, including expense reports-Proven ability to multi-task and prioritize, while thriving in a fast-paced environment to meet deadlines while providing exceptional customer service -Maintain, clean and organize common office space, meeting/break rooms as well as ensure operation of office equipment and stocking supplies-New hire training, onboarding and orientation-Organize and maintain confidential resident files-Update and maintain community rules and regulations as well as ensure compliance of company operating procedures-Field all calls, emails, walk-ins and all forms of correspondences with patience and a positive attitude-Serve as primary contact and liaison between leasing team, facilities managers and resident as well as vendors and service providers -Assist with preparation/collection of project paperwork-Coordination and management of all amenity requests and corresponding paperwork

  • Xylem/Faces
    • Boston, MA
    • Sales Representative
      • Nov 2012 - May 2014
      • Boston, MA

      -Ascertain the needs of all clients while providing excellent customer service.-Perform all necessary accounting tasks including but not limited to, collection of funds and reconciliation of daily reports.-Provide guidance to new associates.-Inventory requisition while generating new ideas for product display.

  • TK Formazione
    • Firenze, Italia
    • Business English Trainer
      • Apr 2010 - Jul 2012
      • Firenze, Italia

      English Trainer COMET Course (Communication for European Training Managers)-Provided basic communication skills for managers and other administrative staff working in the adult education field throughout Europe.-Improved the communicative competences of managers and administrative staff of Lifelong Learning Organizations in order to encourage the effective development of working processes-Prepared and conducted 5-day educational training workshops for International business owners.

  • TES The English School
    • Firenze, Italia
    • ESL Instructor
      • Jan 2007 - Jul 2012
      • Firenze, Italia

      English Teacher ESL-Results oriented, determined the level of each student, created and implemented grammar-based lessons for individual students and groups at all levels accordingly.-Organized and managed external courses in companies while providing positive classroom management to ensure efficient stimulation.-Provided all aspects of teaching including all 4 skills, while assessing student performance and progress within a fast-paced environment adapting well to constant change while using my time organizational skills effectively.-Individual coaching for specific purposes including coaching for job interviews, professional business presentations, exhibitions/fairs and exam preparation.

  • Dynetech
    • Orlando, Florida, Stati Uniti
    • On-site coordinator
      • Sep 2002 - Apr 2007
      • Orlando, Florida, Stati Uniti

      -Supervised the coordination of training events on real estate, financial software, and investment tools, nationally and internationally-Managed operations of the fulfillment; which included effectively managing people in a classroom setting with a strong professional appearance and presence; meeting the needs of the students in a timely fashion, while maintaining strong communication with visiting instructors and hotel staff to ensure a successful training.-Maintained an average retention rate of 90% when the minimum threshold was 85% while utilizing superior customer service skills. Responsible for over $2.5 million in sales annually.

  • Trammell Crow Residential
    • Orlando, Florida, Stati Uniti
    • Property Manager
      • Apr 1989 - Sep 2002
      • Orlando, Florida, Stati Uniti

      Assistant Property Manager (5 years at larger properties)Communities ranged in size from 260 to 560 units. Assisted in the opening of two new properties.-Responsibilities entailed extensive training of new personnel (i.e. policies/procedures, laws and regulations) as well as involvement with scheduling and employee issues. -Developed and maintained positive owner/tenant relationship-Focused on resident retention/satisfaction and rent collections/delinquencies which required tact and diplomacy. -Established and maintained good rapport with residents, employees, vendors, real estate brokers, etc. -Month end closing procedures to ensure that all invoices and work orders are processed and closed.-Prepared and balanced various weekly and monthly reports with various software programs including Yardi. Property Manager (3 years)-P&L responsibility for smaller property (260 units) included creating and monitoring annual budget as well as monthly owner’s reports and inspections with District Manager.-Obtained bids from different vendors and chose the appropriate vendor to perform work including cleaning, pest control, landscaping and trash removal, etc.-Responsible for recruiting, training, scheduling, motivating, supervising and advising personnel, while maintaining high resident retention and satisfaction.-Provided marketing ideas; prepared accounting, budget and other various reports.-Involved in setting up a new committee (Customer Service Committee).

Education

  • 1995 - 2002
    University of Central Florida
    Bachelor of Science (B.S.), Business Administration and Management, General
  • 2006 - 2006
    TEFL International
    TESOL Certification, TEFL Teaching

Suggested Services

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Industry Focus. “Executive Office”

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