Experience

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  MOI

  • United States
  • Furniture and Home Furnishings Manufacturing
  • 700 & Above Employee

  • Director of Sales Support

    • Mar 2020 - Present

    • Oversee the MOI Sales Support team efforts and direct the daily operation of client support• Develops, documents and implements processes central to order placement, ordermanagement, use of CORE and support for other departments o Ensure that the Sales Support department policies and systems align with the company's objectives and goals o Partner with other Directors and the BI Admin to continuously improve the use of the CORE ERP system• Responsible for employee training and development programs• Oversees customer issues and ensure effective and long-term problem resolution• Monitors order coding, backlog status, and other key accuracy measures for order fulfillment success• Maintains in-depth working knowledge of MOI processes, systems, and manufacturer specific information• Support the team as a mentor for approach, problem solving, and conflict resolution ensuring a team focused on the client experience• Continuously works with all leadership to share feedback on challenges and improvements needed• Acts as a resource in resolving customer issues brought to the department by utilizing excellent MOI process knowledge and strong skills in problem solving• Work with other directors to set all other departments up for success while educating them on operational strategies and techniques• Performs salary administration and conducts interviews and makes recommendations for new hires, promotions and/or replacement of operations personnel

  • Sales Support Team Lead

    • May 2017 - Mar 2020

    The Sales Support Team Lead provides technical and administrative support to the sales support team by facilitating the gathering, analysis, and troubleshooting of sales support related operations including ERP systems and manufacturer processing. In addition, the Sales Support Lead ensures compliance of company procedures and operations and provides training and ongoing support for sales support staff. • Recommend training and development systems and procedures for sales support team, consisting of project coordinators and sales support specialists. • Provide technical and analytical support for process improvement initiatives by identifying, verifying, analyzing, and implementing process improvement and process re-engineering opportunities• Collect and interpret statistical data utilizing MOI ERP applications• Work with management to identify specific work situations requiring employees to understand changes in policies, procedures, regulations, and technologies• Review pending orders to ensure compliance with MOI sales support standards and to ensure milestones and standards are met. • Ensures the sales support team works in accordance with the approved company operating policies, procedures, practices and methods• Work with the Sales Support Director to discuss performance improvement techniques and ongoing training efforts

  • Sales Development Specialist

    • Dec 2013 - May 2017

    • Assemble competitive bids and package proposals, including specifications, discounting, pricing, and teaming and dealer agreements.• Ensure complete and accurate sales process and customer satisfaction for new clients and repeat day two business clientele. • Ensure a successful solution driven sales process with a concentration in federal government clients.• Verify and coordinate use of teaming and purchase agreements, government purchasing contracts, and government purchasing agreements. • Pull supplemental materials as needed in conjunction with marketing and proposals team. Manage customer orders and requests from specification to order entry.• Prepare content, materials, and follow up documentation to assist senior sales consultants during sales processes. • Coordinate with departmental leaders on needs and forecasts to ensure a satisfactory level of support is maintained. • Schedule demonstrations, showroom tours, and sampling between manufacturer representatives and MOI clients. • Key accounts to date:o Defense Intelligence Agencyo Joint Base Andrewso Walter Reed Medical Centero Department of Laboro US Customs and Border Protection

• 

  Loehmann's

  • United States
  • Retail
  • 100 - 200 Employee

  • Department Manager

    • May 2009 - Dec 2013

     Oversaw merchandising and staff in six departments, ensuring that department goals were efficiently and effectively met while adhering to company merchandising standards.  Reviewed, analyzed, and prepared performance data that included financial, sales, and activity reports to monitor and improve departmental productivity and overall effectiveness.  Processed bi-weekly payroll and managed daily timecard audits utilizing ADP, ensuring compliance.  Prepared scheduling for staff in order to ensure proper scheduling needs of the store.  Successfully developed and executed strategic plans to ensure high employee performance, high employee engagement, and sales. Devised individual improvement strategies for underperforming employees based on review and analysis.  Coordinated new hire training and orientation and trained employees in customer service policies, strategies to surpass company business goals, and other systems used in daily store operation.  Resolved customer complaints concerning services, handle customer inquiries, and locate resources for problem resolution and design optimal effective solutions to ensure customer satisfaction.  Contributor to significant improvements in guest satisfaction, magazine sales, and gold card sales, leading to the Rockville customer service team being among the top five teams in the company.  Counted and prepared store bank deposits, balance vault, maintained balance of daily cash drawers, and accurately completed applicable financial paperwork.

  • Customer Sales Associate

    • Jul 2007 - May 2009

    -Responsible for fostering an environment in which guests are guaranteed high levels of service and employees are motivated to consistently maintain high performance. -Managed front-end operations to ensure friendly and efficient transactions at checkout.

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  Emory Healthcare

  • Greater Atlanta Area

  • Student Administrative Assistant

    • Sep 2005 - Apr 2009
    • Greater Atlanta Area

     Developed an organizational system used for information entry into the university’s fellowship research website. Provided administrative support for the Division Administrator, Fellowship Program Coordinator, and Financial Administrator in the Cardiology Research Division.  Maintained, sorted...

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  National Institutes of Health

  • Bethesda, MD

  • Summer Intern in Biomedical Research

    • May 2005 - Aug 2008
    • Bethesda, MD

     Successfully created constructs used to investigate Itk Tec family kinases and expression in T cells that are typically hard to transfect and have been used in further investigative research.  Presenter in three campus-wide poster sessions, reporting data, analysis, and results to the National...