Experience

• 

  International Food Corporation Ltd

  • Lae, Papua New Guinea

  • Sales Marketing Executive

    • Apr 2023 - Present
    • Lae, Papua New Guinea

• 

  MSC Mediterranean Shipping Company

  • Export Customer Service

    • Apr 2022 - Aug 2022

• 

  OOCL

  • mall of asia

  • Application Support

    • Sep 2019 - Apr 2022
    • mall of asia

• 

  Victory Group of Companies

  • Manila

  • Customer Service Supervisor

    • Jul 2017 - Feb 2019
    • Manila

• 

  A.P. Moller - Maersk Group

  • Import/export Customer Service Executive

    • Oct 2011 - Feb 2017

     Own the issues that has been assigned, thereby follow up closely for resolution and keep the relevant desks updated on the status of the issue Take full ownership of the daily tasks and ensure these tasks are carried according to SOPs Report service and/ or product failures as soon as it is known Provide feedback on product and process improvement to Supervisor or directly to the Head of Department Pacify the customers in writing whenever there is a service failures or whenever there is a service exception, such as in the case of cargo rolling and change of schedule and etc Responsible for reaching KPIs/Objectives as established Attend to the customers at the counter politely and professionally Optimise company’s income by ensuring all charges are collected before release of Transport Document (TD) and/or cargoes Update ad-hoc charges when applicable and ensure collection of such charges from the customers prior to releasing the TD Work closely with relevant desks i.e. Sales, Operation, Finance and other support teams to achieve World Class Customers’ satisfaction Ensure correct TD is released to the correct customer at the counter Ensure the task in MDWS and GCSS is closed upon releasing the TD (applicable to both Seaway Bills and Negotiable Bills) Follow up on credit stop at time of Transport Document issuance and/ or cargo release and thereby escalate to the Sales and/ or Finance Team Pacify the customers at the counter whenever there is a service failures arising at the counter Coordinate with customers with regards to their Shipment Send loading confirmation/Bill of Ladings to customers Provide arrival details to customer Provide sailing schedule Takes end to end ownership of customer shipments and issues Engage in constructive problem resolution and provides solution Facilitate export (end to end process) till container load (Dry, DG, OOG)

• 

  Kline Philippines

  • Makati City, Philippines

  • Export Documentation Staff

    • Apr 2011 - Jul 2011
    • Makati City, Philippines

     Release bill of Ladings to customers Endorse shipping documents Coordinate with client with regards to their shipment Do Documentary stamp report Provide arrival details to customer

• 

  Nyk Fil-japan (MATRACC)

  • Port harbour, Manila Philippines

  • Marketing Associate-

    • Oct 2010 - Feb 2011
    • Port harbour, Manila Philippines

     Coordinate with overseas for rates Compute and provide rates for specific tradelanes Do KPI weekly report Do market mapping Send Bidding reportImport Documentation Staff –

• 

  Commercial Freight Services, Inc.

  • Intramuros, Manila Philippines

  • Import Documentation Staff

    • Nov 2009 - Aug 2010
    • Intramuros, Manila Philippines

     Coordinate with customer Endorse Shipping documents Send Arrival notice Create billing for customers Send Import Manifest Coordinate with Shipping Lines and Brokerage Firms