Experience

• 

  DECJUBA

  • Australia
  • Retail
  • 500 - 600 Employee

  • Manager of Sales

    • Feb 2018 - May 2022

    Retail sales manger, working in assorted roles within the Decjuba Brand - Manager, 2ic and Casual roles across metro and remote stores

  • Team Manager

    • Dec 2017 - Jan 2020

• 

  Elemental Formations

  • Sunshine Coast, Queensland, Australia

  • Operations Associate

    • Sep 2020 - Jul 2021
    • Sunshine Coast, Queensland, Australia

    Overseeing management of the production, workshop and retail spaces.Procurement of materials for production and retails spaces.Arrangement of leasing and marketing of “pop up” retail spaces and markets in conjunction with Retail Manager.Manage all stock transfers to maintain minimum stock levelsCo-ordinate with stores via weekly stock take for refill requirements administration items and also retail stock.Address all customer service issues via website, Custom orders, enquires, repairs and complaints in person, via email or by telephone.Monitor all stock returns and repairs through the workshop to ensure quality standards are met. Prepare rosters for administration and workshop locations for up to 30 staff, monitoring production requirements and staff shortfall and overfills to maintain production standards and meet payroll budgets.Approve all rosters and overtime via Deputy team management system prior to deadlines.Train and execute the Quality Control System ensuring standards are met and maintained on quality checking and also KPIs are achievedEnsure tracking systems for customer repairs and store repairs is adhered to. This ensures all items are returned to correct locationsDevelop Policy & Procedure for the workshop and assist in the development of the Policy & Procedure manual for the retail spaces.Assist in the implementation of OH&S workplace practices and requirements within the workshop and production areas.Manage the maintenance & procurement of production equipment including spare parts and sundries for day to day running of the workshop.Responsible for the opening and closing of the workshop and safe practices of team members whilst at work.Adhering to company values and their passion for personal development and growth.Maintaining an outlook of Continuous Improvement for processes and productivity through encouraging the input and feedback from the members of the team.

• 

  Seed Heritage

  • Maroochydore, Queensland, Australia

  • Retail Sales Manager

    • Jan 2020 - Jul 2020
    • Maroochydore, Queensland, Australia

    Consession Manager - Myer Sunshine Plaza then recruited to Assistant Store Manager in Stand alone Store

• 

  Magenta Mau

  • Body Talk Practitioner, Holistic Counsellor and Complimentary Therapist

    • Mar 2015 - May 2020

    Body Talk Health System Practitioner

  • Energetic & Holistic Therapist

    • May 2014 - Jun 2019

    Energetic and Holistic Therapies for all creatures Great and SmallCrystal, Colour therapiesVibrational essencesEnergetic and Intuative HealingHolistic Counselling The Body Talk SystemLove x

• 

  Ralph Lauren

  • Brisbane, Australia

  • Team Supervisor

    • Aug 2019 - Jan 2020
    • Brisbane, Australia

• 

  Pepper Shoes

  • Perth, Australia

  • Sales Associate

    • May 2015 - May 2017
    • Perth, Australia

    Part time sales associate to support my working at a Holistic Therapist and excellent at it too. Left due to moving interstate to QLD.

• 

  The Blue Budha

  • Perth, Australia

  • Management

    • Feb 2014 - Jan 2015
    • Perth, Australia

• 

  AWT Accountants

  • Joondalup

  • Office Administration Manager

    • Aug 2012 - Dec 2014
    • Joondalup

    General Administration and Office Management

• 

  Cue & Co

  • Store Manager

    • Feb 2012 - Dec 2012

    This position involved day to day management of store, stock and staff, liaising with external agencies and customers while monitoring and meeting targets and budgets.Management of Staff and SuppliersMaintain company standards of customer serviceBudgeting and Forecasting of sales and stock requirementsMaintaining budgets and Profit and Loss LedgersManage Personal and Store KPI'sActively monitor and encourage staff regarding Sales targetsWork closely with other agencies regarding promotions and AdvertisingRespond to Management requests and requirements promptly and effectivelyDeal with Customer complaints in-line with company policy and procedureReconciliation of income and sales to wages and stock shrinkage.Maintain company policy and procedure manual and operate under this policy.Communicating necessary information to staff effectively and promptly via company intranet

• 

  Bikram Yoga Joondalup

  • Studio Manager

    • Jul 2010 - Oct 2011

    Initially employed as an administration assistant to the studio directors. The role developed over a period of time into that of Self-sustaining Studio manager. My role entailed:Create staffing and sales reposts for month end financial statementsWorking closely with studio directors and assist as necessaryReplying to enquiries in person, by telephone or my emailDealing account management and account queriesMaintaining client data base of clientsReconciliation of cash and accountsSales and stock reconciliation including stockades and replenishment ordersSubcontractor management & performance complianceLiaise with staff and assist as necessary

• 

  Barkers Men's Clothing

  • Retail Store Manager

    • Aug 2007 - Nov 2009

    I enjoyed rapid progression through the company due to my management and organisational skills managing a variety of stores of different turnover capacities.Management of store, staff roster and budgets, targets and goals &kpi's.Monitor stock levels & actively reduce stock shortages and lossesAdhere to company policy and procedureHandle day to day customer issues positively and effectivelyUphold the company's reputation and values at all timesDevelop the store's team and reputation Promptly respond to the companies marketing strategiesDeliver a professional high standard of customer serviceInduction Training of new Managers and staff to Company Standards.

• 

  Durham Constabulary

  • Detective Constable

    • Dec 1995 - May 2004