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Janet Petersen profile image

Janet Petersen

Channel Marketing Specialist at Intel Corporation
Intro Book
Seasoned executive with 30+ years of experience in leadership, product management, and customer support.
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Location
Sparks, Nevada, United States, US
Skills
  • Eda
  • Product Management
  • Enterprise Software
  • Customer Support
  • Cross Functional Team Leadership
  • Show all
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Bio

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Janet Petersen is a seasoned executive with 30+ years of experience in leadership, product management, and customer support. She has held various positions at Intel Corporation, Mentor Graphics, and Tektronix, including Channel Marketing Specialist, Support Services Program Manager, Director of Customer Success, Worldwide Support Director, Sr. Customer Support Manager, Technical Marketing Engineer, and QA engineer. She holds a Master of Science degree from Oregon Health & Science University and a Bachelor of Science degree from Concordia University-Portland.

Experience

  • Intel Corporation
    • Channel Marketing Specialist
      • Apr 2022 - Present

    • Support Services Program Manager
      • Nov 2016 - Apr 2022

  • Mentor Graphics
    • United States
    • Software Development
    • 700 & Above Employee
    • Director of Customer Success
      • Jan 2015 - May 2016

      Led a Customer Success team of Global Support Managers (GSMs/TAMs) focused on:▪ Account growth and account retention through adoption initiatives, teaching best practices, and business-to-technology alignment for top customers▪ Skillfully presented and interacted with external customer management and internal executives on customer experience initiatives, support metrics and Voice of Customer feedback▪ Ensured Mentor’s top customers gain the most value out of their software investment, while working with business development to monetize services, shifting from free to fee operating model▪ Grew services revenues exponentially from a free product-enabling model

    • Worldwide Support Director, IC Design
      • 2010 - 2015

      ▪ Provided global cross-functional management for a $150M support operation for Mentor’s leading IC product lines▪ Managed senior and regional support managers, product specialists and 100 support engineers in 10 countries in North America, Europe, Pac Rim and Japan ▪ Managed multi-cultural, multi-national teams through efficiency improvements and efficient restructuring, adjusting headcount accordingly

    • Sr. Customer Support Manager
      • Jun 2001 - Dec 2010

  • Mentor Graphics
    • United States
    • Software Development
    • 700 & Above Employee
    • Technical Marketing Engineer (Place&Route)
      • 1997 - 1999

    • Corporate AE
      • 1988 - 1997

  • Tektronix
    • QA engineer
      • 1986 - 1988

      QA of Test Equipment (oscilloscope)

Education

  • Oregon Health & Science University
  • Oregon Health & Science University
  • Concordia University-Portland
  • Concorde Career Institute (CCI)
  • Concordia University-Portland

Suggested Services

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Industry Focus. “Computer and Information Technology”

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