Experience

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  Serco

  • Euclid, Ohio, United States

  • Benefits Administrator

    • Mar 2020 - Present
    • Euclid, Ohio, United States
• 

  Foster Insurance Agency

  • Fitchburg, MA

  • Receptionist - Administrative Assistant

    • Apr 2017 - Jul 2017
    • Fitchburg, MA

    • Greet all incoming customers.• Answer 7 line telephone system.• Collect and post all outgoing mail.• Open and distribute all incoming mail for an office staff of 9 insurance agents, 4 managers.• Responsible for balancing the cash drawer and locking it up daily.• Responsible for all insurance bi...

• 

  Concentrix

  • Patricks Motors

  • Settlement Specialist

    • Nov 2016 - Apr 2017
    • Patricks Motors

    • Processed the final buy back of all qualified VW vehicles following strict government guidelines.• Verified customers’ information on all documents, vehicle titles, and all driver’s licenses.• Inspected the vehicles to insure they met all requirements.• Finalized the customer’s receipt of fund...

• 

  Optelec U.S. Inc.

  • Medical Equipment Manufacturing
  • 1 - 100 Employee

  • Dealer Relations Director

    • 2010 - 2015

    Liaison between company and the Authorized Dealer Network, the largest profitable customer.Established and coordinated training sessions across the U.S. when new products were launched. Responsible for maintaining and developing key relationships and opportunities for sales growth.Worked directly under the President regarding discount structures and product pricing.

  • Director of Customer Experience

    • Jun 2008 - Jun 2010

    Managed and coached customer service team of eight to achieve high performance.Monitored programs and procedures to ensure on time delivery and customer satisfaction.Established parameters for identifying new and existing customers to ensure accounts were coded correctly when entered into the operating system.Streamlined the processes for customer billing to ensure correct pricing and reduce communication errors for the multi-tiered customer database.

• 

  Optelec U.S. Inc.

  • Customer Service Senior Representative

    • 2001 - 2008

    Held responsibilities of Customer Service Representative to maintain relationships and promote growth in accounts.Worked directly with other departments to create and streamline policies and procedures.Spearheaded planning and completion of projects.Trained new customer service representatives.Created a mail merge procedure using the warranty database for ease of follow up on expiring warranties.

  • Retail Store Manager

    • 1997 - 2001

    Managed employees and oversaw daily operations.Demonstrated products to visually impaired customers and their families.Accomplished financial objects by surpassing company monthly sales goals.Trained employees on company products and policiesPrepared promotional materials and displays.

  • Customer Service Representative 1-3

    • 1994 - 1997

    Maintained customer records including orders, billing and cancellations.Supported customer retention by being friendly and knowledgeable.Provided product knowledge and policy informationOversaw customer issues and provided problem resolution.

  • Purchasing Agent

    • 1992 - 1994

    Developed and maintained positive relationships with vendors.Researched companies and negotiated comparative pricing to ensure best price for project.Gained extensive knowledge of company products and components.Maintained inventory levels to keep up with production schedules.Prepared purchase orders for components and equipment.

• 

  Optelec. U.S. Inc.

  • Massachusetts

  • Manufacturing Associate

    • 1990 - 1992
    • Massachusetts

    Soldered components of main video boards for closed circuit TV's which were used for the visually impaired.